Report: #980584

Complaint Review: Sears

  • Submitted: Tue, December 11, 2012
  • Updated: Tue, December 18, 2012
  • Reported By: David — Hixson Tennessee United States of America
  • Sears
    2100 Hamilton Place
    Chattanooga, Tennessee
    United States of America

Sears Sold a protection agreement not worth the paper is is written on. Chattanooga, Tennessee

*Consumer Comment: Sears or Sharp

Show customers why they should trust your business over your competitors...

Purchase a 60" Sharp Aquos from Sears with a 5 year service protection program. Purchased the unit in February of 2011.  The picture went out November 14, 2012 and I am still fighting to get it replaced. Sharp now tells me they will replace the unit with a refurbished one in 7 to 10 days?  This protection contract cost $710.00.  It looks like we are going to be two months without a TV and then get a refurbished unit to boot.  What a deal.  Never again will I purchase a Sears service contract.  To add to the insult I have had to call at least 6 times so far to get any response at all.
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#1 Consumer Comment

Sears or Sharp

AUTHOR: IntheKnow - (USA)

If "Sharp" is replacing the TV, what happened to Sears auth service?  If this is an accomodation from Sharp (for good public relations), then your protection agreement with Sears was not invoked.  Your TV is beyond mfr warranty; an accomodation by Sharp appears to be a good gesture.  What is Sears authorized service involvement here? Please explain.  BTW - ALL service contracts give the administrators the option of replacing with refurbs - this is old news. 
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