Sears Sold a protection agreement not worth the paper is is written on. Chattanooga, Tennessee

Purchase a 60" Sharp Aquos from Sears with a 5 year service protection program. Purchased the unit in February of 2011.  The picture went out November 14, 2012 and I am still fighting to get it replaced. Sharp now tells me they will replace the unit with a refurbished one in 7 to 10 days?  This protection contract cost $710.00.  It looks like we are going to be two months without a TV and then get a refurbished unit to boot.  What a deal.  Never again will I purchase a Sears service contract.  To add to the insult I have had to call at least 6 times so far to get any response at all.