Complaint Review: Sears
3333 Beverly Road
Hoffman Estates, Illinois
- Phone: 800-795-5045 X12691
- Category: Appliances
Sears Sears Junk Washer, terrible repair service, lousy customer service ripoff Hoffman Estates Illinois
*Author of original report: Sears charged for shipping after order was canceled
*Consumer Comment: Boy, That's The Truth
The repair person was suppose to come and fix my machine on Saturday between 8am and 5pm. I waited all day as he never showed up. When I called Sears service, they told me he had called in sick and they forgot to notify me. Then they rescheduled me for Tuesday again between 8am and 5pm. I was placed 6th on the list. When I asked why I was not 1st as I had already waited 9 hours, I was told it's just Sears policy.
I tried to contact Customer Service, which was like musical chairs, and tied me up for another 4 hours.
So now I'm stuck with a broken washer which will take another 3 weeks or more to fixed as they don't have the parts, a charge on my credit card for a part I can't get, and a Customer Service person that must also do the office cleaning full time.
I wouldn't buy a bar of soap from these idiots again.
This report was posted on Ripoff Report on 07/16/2007 04:57 AM and is a permanent record located here: http://www.ripoffreport.com/reports/sears/hoffman-estates-illinois-60179/sears-sears-junk-washer-terrible-repair-service-lousy-customer-service-ripoff-hoffman-es-261074. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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