• Report: #1160805
Complaint Review:


  • Submitted: Wed, July 09, 2014
  • Updated: Wed, July 09, 2014

  • Reported By: essmom — Oakland California
Nationwide USA

Sears Dishwasher Purchase Overcharges Oakland Nationwide

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I purchased a top-of-the-line dishwasher from Sears on their website, along with their "installation" package of $149.99.  Originally, I had seen an installation sale was running; but when I went to purchase, this offer had "disappeared."  I paid full price but thankfully when I complained by phone, they credited me the difference of $70.  This is something consumers must watch for when comparison shopping. 

This dishwasher was delivered and installed.  When the installers arrived, they asked if I had an "installation kit."  I said this was the first I had heard of this.  This was definitely NOT mentioned or suggested during the website purchase I made.  They said they could sell this to me for an extra $70.  I immediately called Sears, wanting to verify this was correct and to ask why I wasn't informed.  They verified this information was missing from the website and said they would pass this on, one would assume to be corrected in future, hopefully.  I am not so hopeful as this is not a John-come-lately company. 


I think this is their way of upselling and charging customers as much as they can get away with.  I ended up paying $50 for the installation kit as I didn't need an electric plug, only a HOSE or something.  Had I known what was needed, I am sure it would have cost less than $5 at a hardware store.....


And, no, Sears, I WON'T be recommending you to my friends. 

This report was posted on Ripoff Report on 07/09/2014 02:17 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sears/nationwide/sears-dishwasher-purchase-overcharges-oakland-nationwide-1160805. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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