Sears Dishwasher Purchase Overcharges Oakland Nationwide

I purchased a top-of-the-line dishwasher from Sears on their website, along with their "installation" package of $149.99.  Originally, I had seen an installation sale was running; but when I went to purchase, this offer had "disappeared."  I paid full price but thankfully when I complained by phone, they credited me the difference of $70.  This is something consumers must watch for when comparison shopping. 

This dishwasher was delivered and installed.  When the installers arrived, they asked if I had an "installation kit."  I said this was the first I had heard of this.  This was definitely NOT mentioned or suggested during the website purchase I made.  They said they could sell this to me for an extra $70.  I immediately called Sears, wanting to verify this was correct and to ask why I wasn't informed.  They verified this information was missing from the website and said they would pass this on, one would assume to be corrected in future, hopefully.  I am not so hopeful as this is not a John-come-lately company. 

I think this is their way of upselling and charging customers as much as they can get away with.  I ended up paying $50 for the installation kit as I didn't need an electric plug, only a HOSE or something.  Had I known what was needed, I am sure it would have cost less than $5 at a hardware store.....

And, no, Sears, I WON'T be recommending you to my friends.