ED Magedson – Founder
SiriusXMP.O. Box 33174 Detroit, Michigan USA
SiriusXM LIED about amount owed in attempt to get me to renew subscription Detroit Michigan
SiriusXM called me every single day for the past 8 days to renew my subscription. When I finally answered the call to ask them to stop calling me, the telemarketer told me that this was a collections call.
Hmm, I did not authorize a renewal and remember explicitly telling the agent the last time that I renewed to NOT have my account auto-renew.
I asked how much was owed. She said $108. I knew from the last renewal attempt on their part that this was the full price for a renewal, not for a month or two late. I countered and said, "NO, I do not want to renew it, how much to settle the account?" She replied, "$12". First lie, she tried to make me renew under the premise that this was a collections call.
Not certain whether I actually owed anything, I decided to pay $12 and have them remove me from all future calls. I gave my bank card number and she forwarded me to the account management department so that I could cancel my subscriptions.
The lady I spoke with to cancel my subscriptions informed me that both vehicles were in fact inactive, that my accounts had been settled 6 months prior, and that there was not an outstanding balance.
I panicked, thinking I'd given my debit card number to a phishing scam. I had to cancel my debit card as a result.
Lies, Lies, Lies. If SiriusXM were to have straight-forward, honest communications (show respect for its customers) I would put forth the exorbitant costs and renew my subscriptions. Because SiriusXM chooses to use deceptive practices to rake its customers of cash, I will NEVER renew. I will wait for them to become irrelevant like the cable TV companies and poor my resources into above-board companies who choose to engage in open and honest practices. Now I have to take precious time out of my busy schedule to report their fraud to any private or government entity that could make a difference. May they suffer a painful demise and soon! Lower than dirt. How do the executives of this worthless company sleep at night?
This report was posted on Ripoff Report on 03/13/2014 05:56 PM and is a permanent record located here: http://www.ripoffreport.com/reports/siriusxm/detroit-michigan-48232/siriusxm-lied-about-amount-owed-in-attempt-to-get-me-to-renew-subscription-detroit-michig-1130590. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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