Report: #986617

Complaint Review: T-Mobile

  • Submitted: Mon, December 24, 2012
  • Updated: Mon, December 24, 2012
  • Reported By: brad — dunedin Florida USA
  • T-Mobile
    POB 37380
    Internet
    United States of America

T-Mobile inappropriate billing Internet

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Once I cancelled my plan to switch to Sprint (T-mobile provided poor customer service in my opinion) my final bill was significant (greater than $500) I arranged with customer service to pay half in December (the month I was billed) and half in January (per Michael, ID #12511336). I mailed the appropriate check.  One week after I mailed the check, T-mobile debited my checking account the full amount owed; which was never authorized.  I called customer service again, was promised a return of the entire amount debited, because the combined amount of the debit and the check I mailed was 1.5 times the amount owed. I called on 12/18, spoke to Lisa (ID #17754340) and the supervisor Charlott (ID#17753964) and was promised a FULL refund (refund # 221843031). A week later, only half of the amount was refunded. I called again and spoke to Leon (#116802950), and again was promised that the remainder would be refunded (Refund #221696108). after my refund was NOT received in the timeframe specified by T-mobile, I called yet again, and spoke to YET another representative (John ID #1744971)who again promised a return of my money (refund # 221975292) As of this complaint I am stilled owed $332.68 by T-Mobile, a month after the original bill date.

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This report was posted on Ripoff Report on 12/24/2012 01:18 PM and is a permanent record located here: http://www.ripoffreport.com/reports/t-mobile/internet/t-mobile-inappropriate-billing-internet-986617. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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