• Report: #780925
Complaint Review:


  • Submitted: Sat, September 24, 2011
  • Updated: Sat, September 24, 2011

  • Reported By: Anonymous — New York USA
Internet United States of America

T-Mobile none T-Mobile Tech SUPPORT is LOUSY!! Internet

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For the most part I've been very satisfied with T-Mobile customer service, rates and offers.
BUT their tech support is terrible.
Other than recommending turning off the hand set or taking out the battery for a frozen trackball, they quickly move on to say that I needed to purchase insurance and/or a NEW PHONE.
The calls sound far away, like they are out-sourced overseas, with often a person with a heavy accent or who barely understands English doesn't help.

Granted, if I had the phone a long time or I had damaged the phone I would have BUT this phone is a new phone!

VERY dissapointed with T-Mobile. Wake-up!! Hire REAL Tech support T-Mobile !!

This report was posted on Ripoff Report on 09/24/2011 06:03 PM and is a permanent record located here: http://www.ripoffreport.com/reports/t-mobile/internet/t-mobile-none-t-mobile-tech-support-is-lousy-internet-780925. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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