Report: #1050314

Complaint Review: T-Mobile

  • Submitted: Sun, May 12, 2013
  • Updated: Sun, May 12, 2013
  • Reported By: Ken — Eau Claire Wisconsin
  • T-Mobile

    Internet
    USA

T-Mobile Promised Good Service and Fast Data Internet

Show customers why they should trust your business over your competitors...

 I went to the local T-Mobile store with my unlocked Blackberry Torch 9800 to sign up for there 4G $70 unlimited everything plan with the expressed interest in the data portion of the plan.  I told them I was moving from ATT to them specificly for the "unlimited" data to use my phone for a modem for my computer.  I was told everything would work great, alot of data and fast.  At this point I new my phone was not capable of 4G but was 3G.  THe main point they missled me in was the speed an coverage.  They assured me that where i live was 3g/4g capable.  What they failed to mention was that because it was an att phone that I would only get 2g or Edge speeds which is about as fast as a dialup modem.  Besides that problem i barely get reception, one bar two if i'm luckly. Immediately I begin to call customer service and am told that is the best I should expect and that they are sorry if I was misled but to bad no refunds.  I've been lied to, hung up on and basic told to not call anymore.

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This report was posted on Ripoff Report on 05/12/2013 01:08 PM and is a permanent record located here: http://www.ripoffreport.com/reports/t-mobile/internet/t-mobile-promised-good-service-and-fast-data-internet-1050314. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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