• Report: #1161474
Complaint Review:


  • Submitted: Sat, July 12, 2014
  • Updated: Sat, July 12, 2014

  • Reported By: smsera — College Point New York
, Select State/Province USA

T-mobile Provided inaccurate plan information and was unable to activate the device. I have proves. internet

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I looked up a plan on http://prepaid-phones.t-mobile.com/prepaid-plans and I got my sim card from Target to my existing phone.

The plan on line stated:

100 minutes talk | Unlimited text | First 5 GB at up to 4G speeds

Now get unlimited international texting from the U.S. to virtually anywhere included in your plan—at no extra charge.

This plan is only available for devices purchased from 
Wal-Mart or devices activated on T-Mobile.com

I understood that activating the divice on line would give me the plan. I tried activating the device but the site would redirct me without activating it. When contacted the customer service they would deny  the plane I wanted due  it is not Walmart device. I understoon that you can get the plan if you buy it from walmart "or" any device that you register on line.

This report was posted on Ripoff Report on 07/12/2014 05:38 AM and is a permanent record located here: http://www.ripoffreport.com/reports/t-mobile/select-stateprovince/t-mobile-provided-inaccurate-plan-information-and-was-unable-to-activate-the-device-i-ha-1161474. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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