Report: #920289

Complaint Review: U.S. Postal Service

  • Submitted: Tue, July 31, 2012
  • Updated: Tue, August 14, 2012
  • Reported By: Jimi — Atlanta Georgia United States of America
  • U.S. Postal Service
    Lobby 40 Marietta Street
    Atlanta, Georgia
    United States of America

Show customers why they should trust your business over your competitors...

I have had a post office box for many years at the downtown Atlanta's Phoenix Branch of the  Post Office. I always receive a letter prior to my box renewal fee due date. I would pay after receiving it for either 6 months or 1 year at a time. This time, I was not given any notice or bills. I was shocked to find that box had been closed WITH NO NOTICE!! Worst, my mail for at least the past 2 weeks has been returned to the original senders!

After asking, I was told there had been a "glitch" in the system and essentially they DO NOT HAVE ACCURATE PAYMENT RECORDS for P.O. Box customers. They produced a print out that showed I'd not made a payment since October 2010 (really) which she admitted may well be inaccurate.

The worst part is that in spite of the fact, that I've paid, they are REQUIRING that I produce proof that my account is up-to-date in face of the fact they'd admitted they are the ones who are having record keeping problems.

What can be done? USPS Customer Service agreed with the local branch, apologize and sharply pronounced that I should produce proof of payment asap or my mail will continue to be returned to sender.
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This report was posted on Ripoff Report on 07/31/2012 11:31 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Complainer must have seen the light - or darkness?

AUTHOR: Chris M - (USA)

Why is it the people that are lieing cheating or want something for nothing are irrational and make the biggest stink? So if this guy is honest he decides not to show receipts and joins the irrational big stink club? If it's principle he's worried about, couldn't he accomplish the same AFTER showing the receipts so his mail problem would be resolved faster? Give them a piece of your mind after you can say I TOLD YA I HAD THEM! HAPPY NOW?! Maybe they'd even give you some respect and free rent.

Not sure whats meant by the word "essentially" but that makes it sound like the conversation is being read into it to suit the complainer. Seems obvious a "gliche" is mail put in the box AFTER the Oct 2010 term expired....and the box holder still allowed to pick it up month after month with rent not paid. no matter why a box record says its expired, how often and how long does the post office keep putting past due notices in a box while just also putting the mail in with it? This complaint just doesn't add up. I think the postal worker this guy was talking to was just being nice and had no answer why the box was not terminated sooner and he was allowed to keep getting mail month after month when the computer said it was expired. Strangest part is that more than one payment he says he made never was recorded. That doesn't point at the post offices fault. So this guy says he's not a liar but wants to look like one? ok fine that's his choice.

There's a flaw in the complaint that I think shows what this guys really hiding. Let's pretend this guy goes to court (fat chance). The judge says, is your statement true "I always receive a letter prior to my box renewal fee due date. I would pay after receiving it for either 6 months or 1 year at a time." Complainer says "Yes your honor, absolutely." Then the judge says "Since USPS has no record of payment since October 2010, what happened to the USPS letters since?" Complainer pauses then blurts "yeah as I said I paid every time I got them." Judge replies "If records show that you have not made a October 2010, then renewal letters would no longer be generated after expiration. Do you actually have copies of those letters?" Complainer replies "Yes sir...I mean no your honor...I mean that's why I'm here because why do I need to show my records? The post office screwed up not me!"

Case dismissed. This guy is gone into hiding out of shame.
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#2 Consumer Comment

An expample of "grown folks" unable to control temper and resort to hypocritical slander.

AUTHOR: seeworthy - (USA)

No one assumed this OP has a car or house note. It was intended to be a simple analogy and, obviously, not a dictated scenario.  Also, no one disputed whether all payments were made. While accusing an anologous house or car note response as being an "imaginary non-existent scenario", why would this OP use the same "imaginary non-existent scenario" to assume that I too have a house note that, perhaps, could be questioned as twelve months late, true or otherwise?

It would be under the same pretense to state that "grown folk" would perceive the OP's response as a description of 'decaying darkness between ears', by this OP's own definition. This OP may be uncontrollably affected when such comments are directed his way, and now feels that a similar reaction would occur when he directs similar to other's.  "Grown folk" should understand that this is not the case, as that behavior is frequently used by not so "grown folk".

If I received notice that payment for my home were not received for twelve months, while it was in fact paid in full and on time each month, I would not have the reaction this OP chose to have here. (This OP may also choose to retaliate on that statement. I feel it is just a difference in personalities, however, so the "grown folk" comments may be reserved for this OP alone.) Proof of payment is relatively simple, and I would provide it without anomosity to the party that has the incorrect information.

I myself, however, would courteously inquire out of curiousity as to how such an error in record could be made at all. If the inconvenience was frustrating, it's unlikely that I would choose to spend my energy on pessimism or attack. Some "grown folk" understand that avoiding negativity only allows for more productive and rewarding aspects found 'between their ears'. Again, just personality differences; to each his own. This OP wants to inject his opinion onto other's, though, while not allowing other's to exercise their own without his degradation.

In great fear of further attack or being accused of significant ignorance, I question what purpose and responsibility it is when receiving a receipt for any goods or services. Shall all receipts be ignored or discarded? When returning an item, is it the business' responsibility to have record of that purchase, when it was made, and the purchase amount? If a dealership states that a warranty is voided as they need proof of proper maintenance (certainly not suggesting that the OP has a car under warranty), it would take far less energy to prove that it did in fact have proper scheduled maintenace.

If your financial institution informs you that you have no money in your account (certainly not insinuating that the OP has a bank account), basic receipts for deposits would easily resolve the issue. When the IRS audits one for insufficient taxes being paid (certainly not suggesting that this OP pays his taxes), would it be in one's best interest to accuse that government agency of reneging on proper filing? When a person goes to the hospital with chronic headaches (certainly not suggesting that the OP has a brain tumor or health insurance), should they take offense when asked for proof of health insurance and proper I.D., though the premiums were properly paid on time for years? 

If this OP is pulled over for a faulty tail light, then is told that an unpaid speeding ticket has gone into warrant (certainly not suggesting that the OP drives a klunker, is a safe driver, or even has a driver's license), it would be interesting to witness the OP rant to the officer about the state maintaining poor records. Most "grown folk" do not need to watch 'Cops' or 'World's Dumbest Criminals' to know how this OP's point would be handled, and justifiably so.

It goes without saying that the previous examples are a small sampling of the countless analogies of real incidents that commonly occur. When feeling violated with tremendous inconvenience, if not pure insult, would not some "grown folk" ask themselves, "Have I ever erred or caused inconvenience or insult, real or perceived, to another human being?" Though that question is a good check of the state of one's own state of mind, there are those that really could not care less what the answer is. Hypocrisy neither promote self respect nor promotes one's self esteem. Where was it suggested to 'judge not, that ye be not judged'. Help us out there with that one, if you would, OP. Or  do you prefer to exercise your prerogative to being unable to care less?

In summary and with common sense in lieu of "FYI", I have little hope against hope that this OP would show any tact or respect in regards to anyone that does not necessarily share his same point. If the previous response was not proof of that, the OP's eminent one to come certainly is.
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#3 Author of original report

U.S. Postal Fraudulant Practice

AUTHOR: Jimi - (United States of America)

After reading "seeworthy's" replies. There are a couple of things I must say. First, I appreciate your assumption that I have both a car note and a house note. I appreciate the fact that you found it necessary to chime in on this unfortunate event. At least you have the balls to take a stand one way or the other. However one critical item you overlooked is the FACT that I've made ALL the payments to date, I OWE THEM NOTHING!

You presented an argument based evidently on some imaginary non-existent scenario played out in decaying darkness between your ears.

It is nothing short of incredible ignorance that you (a fellow consumer) do not understand the differences between individual responsibilities and  those of a corporation or business. While it is certainly a wise thing (present situation included) to "have accurate payment records" it is by NO MEANS justification for corporations not to. In fact, how ridiculous a notion that the U. S. Postal Service should NOT keep accurate records.

To your point about the "car and house payments", what if out of the blue the mortgage holder says you owe for 12 mouths?  Wouldn't you a.) certainly expect to have received a foreclosure notice (legally) and b.) be highly upset if the mortgage holder told you they are taking your home because you don't have records of your payments and require you to produce proof of the FACT that you've made your payments over the past 12 months.  Hope against hope you have a measure enough of good sense to get this point.

In summary and FYI, I do have the records and the records show that I did in fact pay the postal service, but that's not the point, the point is, that no company or government agency is allowed to make record keeping the sole responsibility of the consumer and most certainly no entity should be able to rip consumers off by reneging on an agreement because the consumer "DO NOT HAVE ACCURATE PAYMENT RECORDS."

In closing the next time grown folks are talking keep your freaking mouth close!
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#4 Consumer Comment

The solution is so obvious, it's ridiculous.

AUTHOR: seeworthy - (USA)

Why wouldn't you provide your proof of payment. Simple. Print out a bank statement. It is your responsibility to maintain receipts. If you can not provide that simple proof, then perhaps you should back off on OTHER people's record keeping. Would it be accurate to state that you "DO NOT HAVE ACCURATE PAYMENT RECORDS"?

And the logic that a person is only responsible for a bill if they get a reminder is absolutely absurd. A reminder is more for the business' convenience, rather than the customer's.  When paying for your P.O. box term, you knew exactly what you were paying for and when it expired. Obviously, it is your responsibility to to know when you bills are due.

Do you use this excuse with your car and house payments too, " didn't send me no bill this time so I want my late fee back." People that use that excuse are alway groping for way to escape their responsibilities.

Really? That's what you do?
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