• Report: #1052915
Complaint Review:

US Salon Supply

  • Submitted: Wed, May 22, 2013
  • Updated: Wed, May 22, 2013

  • Reported By: Gale — Webster New York
US Salon Supply
708 S. Kalamazoo St. Paw Paw, Michigan USA

US Salon Supply I ordered and was charged for the $56 hair dryer;.was sent $43 dryer;only promises to resolve but nil. Paw Paw Michigan

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On 4/19/13, I ordered on line a 4 heat settings Hot Tools soft bonnet hair dryer, for $56.32.  My Visa was charged correctly, and on 5/4/13, I received the 3 heat settings Hot Tools dryer that sells for $43, which I had not ordered and did not want.

I called customer service at US Salon Supply on 5/6/13 and told them that they had sent the wrong dryer. I was told that this had happened before and I would either be sent a postage paid return label for exchange, or simply the 4 heat settings dryer that I had ordered.  

 I was also told at this time that the supervisor, Aaron Robert, would contact me. I heard nothing, so I called again on 5/10/13.  Same promises, but again nothing.  I left 2 voice mails, on 5/16/13 and today, 5/22/13.  

If I had returned the wrong dryer, I would not only pay the return postage, but they would minus my refund by 20% for restocking fees plus the original shipping fees.

So I'm stuck with a less expensive hair dryer that I do not want and cannot use, just because they sent the wrong one and refuse to resolve their mistake.  And YES, I feel I've been ripped off and am very frustrated about it, but can't see what else I can do about it. 


This report was posted on Ripoff Report on 05/22/2013 09:13 AM and is a permanent record located here: http://www.ripoffreport.com/reports/us-salon-supply/paw-paw-michigan-49079/us-salon-supply-i-ordered-and-was-charged-for-the-56-hair-dryerwas-sent-43-dryeron-1052915. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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