• Report: #1062500
Complaint Review:


  • Submitted: Thu, June 27, 2013
  • Updated: Thu, June 27, 2013

  • Reported By: Unhappy Customer — West Chester Ohio

Verizon AKA Verizon Wireless West Chester Ohio Verizon Ripoff Junk Phones with 2 Year Contract & Dishonest Warranty West Chester Ohio

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Verizon sold us a 2 year contract with 4 junky smartphones. Verizon will not replace defective phones. Verizon told us that within the first year, the manufacturer would send us a new phone to replace a defective phone. However, this is not true - Verizon sends used phones as replacements only if phone is dead.  During the first week of our contract, 2 of our phones continually locked up. We brought one of the locked up phones to the store. Verizon staff told us smartphones lock up and showed us how to reset a locked up phone. Then, a week later, one phone died and would not reset. This happened 1 month after purchasing the contract & phones. Verizon sent a used phone to replace the brand new dead phone. After hours of time complaining, Verizon manager finally replaced dead new phone with new phone.  One month and 1 week after purchasing contract, another of the 4 original phones (that continually lock up) locked up would not reset.  Verizon store manager (Craig or Greg...can't remember his name) reset the phone and refused to replace the locking up phone. He stated that smartphones lock up, and that there are no problems with these phones being defective.  BUYER BEWARE: Verizon will not replace continually locking up phones (does not consider this as a defect of the phone) and replaces new defective phones with used phones. We are locked into a 2 year contract with Verizon with these junk locking up phones.

This report was posted on Ripoff Report on 06/27/2013 08:32 AM and is a permanent record located here: http://www.ripoffreport.com/reports/verizon/internet/verizon-aka-verizon-wireless-west-chester-ohio-verizon-ripoff-junk-phones-with-2-year-con-1062500. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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