Report: #775255

Complaint Review: Verizon

  • Submitted: Sat, September 10, 2011
  • Updated: Wed, January 18, 2012
  • Reported By: Frank — La Quinta California United States of America
  • Verizon
    44-210 Mariposa Court
    La Quinta, California
    United States of America

Verizon Verizon Fios Quoted one price and billed me a much higher price La Quinta, California

*Consumer Comment: Post a bill

*Consumer Comment: Lies all lies!

*UPDATE Employee: fios

Show customers why they should trust your business over your competitors...

I am writing this letter on behalf of other citizens, like myself, who have been hoodwinked by a large corporation. This happen to me and Im sure Im not the only one this has happened to, and we need help to put a stop to it, by banding
together and ask a higher authority for help. Here is what happened to me and if this has happened to you, then lets band together and put a stop to it now!

Verizon has been advertizing a better TV (VIOS) reception at a low price. So I called and got the information I wanted, and got a quote for about $150 a month with Show time and HBO. So I signed up. I didnt ask for anything else, but they
gave me every all of their movie channels. So I assumed this was a promotion on their part. Ten days goes by and I receive a bill for $218 plus change. I called immediately and asked why the high price, when I agreed to $150.00. They
told me it was because I had all the movie channels (which I didnt ask for), so after some bickering and no results, I asked for a supervisor. She came on the phone and we discussed all the above and she said if we delete all the
movie channels except HBO and Cinemax (which evidentially comes together) we can give you the extreme package with HBO and Cinemax for $141.00 a month. And we will give you credit for the other movie channels that you didnt request. I
said great, its a deal.

Low and behold, I get this month bill ($187.00) and with the credit, my amount for this month is $152.00. Which means my next month bill will be approx. $187.00. WHAT THE HELL HAPPEN TO THE $141.00 I AGREED TO?

I called again and was given an accounting of what my bill said. I told them I could read and know what it said, but what about the $141.00 and she told me that was a mis quote and was sorry for that, and could not do anything about
it. Again I asked for a supervisor and his demeanor was horrible. This is what he kept saying to me with out hearing my side of the story. sorry sir  sorry sir cant do anything about it, sirthat was it, and thats how it stands right now. So, Im supposed to believe that as long as you are a big corporation, you can lie, cheat, mis-quote, and push the little guy around with out any repercussions.I think not! I believe this is fraud, saying one thing and doing another.

If this has happened to you, please join me and fight this corporation so it will stop cheating the little!

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Updates & Rebuttals


#1 Consumer Comment

Post a bill

AUTHOR: Ashley - (U.S.A.)

We cant really tell you what you are being charged for without seeing your bill. Block out all your personal information on a bill and scan/upload it here and someone might be able to help you decipher your bill.
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#2 Consumer Comment

Lies all lies!

AUTHOR: Brklyn117 - (United States of America)

That is a bunch of bull!First off when I get a quote from Verizon I ask for the ENTIRE amount INCLUDING taxes boxes all that good stuff. I was give a quote INCLUDING EVERYTHING and it's still higher than it should be. I've had Verizon for 6 months, paid 800+ and they say I still have a balance of $742!! I don't think so! My bill is supposed to be $136.97 a month INCLUDING EVERYTHING and every month my bill would have $20-38 of extra charges and that's NOT including movies I rented. So please tell me why my blance is so high and customer service is rude and thinks we are all stupid people?!?!
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#3 UPDATE Employee


AUTHOR: christy rose - (United States of America)

remember with fios tv u have to include the boxes for the tv,s taxes and surcharges unfortunately alot of reps forget to advise the customer of that info so if your quoted 150.00 per mo its not including taxes and surcharges or the television equipment hope this helps
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