CyberpowerPC Horrible Customer Service

I have bought multiple CyberPower Laptops and Desktops. Every single one has had an issue. 2 have had shipping issues where the computers were wet when I got them. And they had packaging that was falling apart. 

All of them have had component failure and had to have things replaced. This last issue is the one that will cause me to give them bad reviews to help others not get taken by these people. 

I had a laptop where the memory went bad. So to be quicker and to save their company money I said I would be willing to install the new memory into my laptop and send the memory I removed back. 

I was told this would be faster and they would ship out the memory to me that same day.  A week has passed and they have not shipped out the modules. They are now saying it can take 3 weeks just to ship me memory. Spoke with Chad badge #0846 he is the RMA manager and escalation team manager. He would do nothing to get me quicker shipping for the memory modules. 

HORRIBLE Customer service and there is always an issue. Do Not buy from this company!!!