MyUS.com The company lost valuable items during consolidation and refused a refund, leaving my order incomplete and devalued. Sarasota Florida

I placed an order for 5 books with author-signed bookplates, specifically because of the unique value of the signed bookplates.

The company (MyUS.com) opened my packages to consolidate the order but failed to keep track of or document the signed bookplates.

They did not take any photos or provide any proof of how the items were handled during the consolidation process, making it impossible to verify if the bookplates were ever received or simply lost by them.

I contacted their support providing purchase order, invoices, and even a formal statement by the seller, but they refused to issue any refund or compensation, despite the fact that I had paid $84 in shipping and customs fees solely for the bookplates, since the books themselves were available elsewhere with no extra cost.

As a result, I spent a total of $234, and the most valuable part of my order, the signed bookplates, is missing. The company is not taking responsibility for this error.

This feels like a scam because they mishandled the order, provided no documentation, and refused to offer a refund or resolution.