Serve American Express Fraudulently Denied Receipt for $500 Cash Deposit on Prepaid Credit Card New York City New York

Serve American Express has fraudulently denied receipt and credit for a $500 cash payment that I made on a Serve prepaid credit card. I provided them with the actual cash receipt with the CVS store address, date and time, and last 4 digits of the prepaid debit card number.  

The $500 deposit showed up on the online account when I obtained the replacement debit card with my name on it. I then destroyed the temporary debit card since I no longer needed it. I registered the new replacement debit card online which showed the $500 balance. Two months later, I tried using the new Serve card for the first time and it was declined.  I went online and it showed a zero balance and the $500 deposit had disappeared from the online records.

Customer service told me that since I no longer had the temporary Serve card or the temporary Serve card number that they cannot verify the initial $500 cash deposit. 

This is corporate theft by fraudulently denying receipt of the $500 cash receipt.  Serve American Express has my money and will not credit my account or give my money back to me. I plan on taking further action, including filing a complaint with the New York State Department of Financial Services which licenses credit card companies.