American Express Serve American Express Serve **ALERT** Salt Lake City UT Nationwide

American Express disabled my SERVE card without prior notification. Although they froze the card, they still allowed cash loads to be made.

On 1/20/16, I loaded $120.00 on the card at 7-11. I has a card balance of 4 cents before the load, and once I loaded at 7-11, the balance immediately changed to 0.00.

I have called American Express several times and have been told they are upgrading their system. I mentioned that I am on a fixed income, and need the money for food, but all they could say is that they are upgrading their system.

On my last call, they said the funds would be available on 1/27/16. Once the funds are available, I am grabbing them and closing the card. I can't understand why a company would freeze their card system, but still allow cash loads.

Essentially, they are holding your funds hostage until THEY decide to release them.