American Express Serve Prepaid Card AMEX Serve violates firm's own terms & conditions but ask consumer's to reference it when it serves their bottom line. Hypercrites!!! St. Petersburg Florida

I opened up an American Express Serve account and was notified by e-mail on February 3, 2014 that the account had been closed because of a failure to comply with 15E of the terms and conditions. Upon review of the terms and conditions, 15E states that American Express reserves the right to close the account at any time but does not list for what reasons. "e. Suspension of Use; Cancellation; Closure. We, in our sole discretion, may limit your use of, suspend or terminate your privileges with respect to your Account (including your Reserve), Sub-Account, Card and/or Sub-Account Card with or without cause or notice, other than any notice required by Applicable Law. We will only close your Account if there are no funds remaining in your Account (including your Reserve) or Sub-Account, unless you specifically instruct us to close your Account or Sub-Account with funds remaining, in which case, any remaining funds will be escheated to the applicable state in accordance with Applicable Law. Closure of your Account will prohibit your access to the Service. If we decide to close or suspend use of your Account or Sub-Account (which closure will result in termination of your privileges with respect to the associated Card and/or Sub-Account Card), we will send an email to the primary email address we have in our records for you. Upon closure of your Account and/or Sub-Account (and termination of your privileges with respect to the associated Card and/or Sub-Account Card), you must immediately discontinue use of your Account and/or Sub-Account and associated Card and/or Sub-Account Card, as applicable. Our closure of your Account and/or Sub-Account (and termination of your privileges with respect to the associated Card and/or Sub-Account Card) will not affect your obligations under this Agreement." I called customer service to inquire about the closure and was advised to review 15E of the terms and conditions with no additional details. I asked the representative, what happens to pending transactions? The representative said that the account is "closed" and that once all transactions have been posted, the remaining funds would be sent to me. But the second paragraph of Section 9 of the terms and conditions states "9. Closing your Account. Upon closure of your Account or Sub-Account, we will use reasonable efforts to cancel all pending transactions (subject to Applicable Law) and send you a final closing transaction statement for your Account." I quoted that back to the representative word for word and after several holds and request to speak with a supervisor was told that no assistance could be provided to me because the account was closed. If i wanted to speak with a supervisor then I could leave my contact information and one will call me back in 24-48 hours. I left my contact information but further explained that I simply wanted the pending transactions to be cancelled specifically a transaction for $1000 to Thompson Hyundai. And that the transaction could not be reversed once it posts to the account. Again, no assistance could be provided to me.