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Report: #516481

Complaint Review: Alamo Rent A Car - Tucson Arizona

  • Submitted:
  • Updated:
  • Reported By: E — Sicklerville New Jersey U.S.A.
  • Author Confirmed What's this?
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  • Alamo Rent A Car 7275 S Tucson Blvd STE 115 Tucson, Arizona United States of America

Alamo Rent A Car Ripped me off on car rental by adding optional fees that I didn't want, charged me $278 extra Tucson , Arizona

*UPDATE Employee: Response from Alamo Rent a Car

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I did on online economy car rental for 4 days which came to $143.04. When I arrived to pick up the car the clerk filled out the paperwork and handed it to me and the cost was $441! I argued and showed my reservation printout. She made an adjustment which lowered it slightly but was still $278 additional! She presented it as it was mandatory and said it was "taxes and fees to protect Alamo". She never told me these were optional charges that I could decline. As I needed the car for a coworker and I to get to a convention I took it and then called Alamo Customer Service. The customer service rep did a conference call with the rental office manager who was extremely rude and kept saying I added the optional charges which is untrue, the clerk added them herself which the manager admitted later is their "practice". The office manager was extremely rude and uncooperative. When I said I would escalate this to the BBB she said "go ahead!" So I did.

This report was posted on Ripoff Report on 10/28/2009 06:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/alamo-rent-a-car/tucson-arizona-85706/alamo-rent-a-car-ripped-me-off-on-car-rental-by-adding-optional-fees-that-i-didnt-want-516481. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Response from Alamo Rent a Car

AUTHOR: Enterprise - (USA)

POSTED: Thursday, October 29, 2009

Your posting was brought to my attention.

My name is Martha Zimmerman and i work for the Corporate Customer Service Department of Alamo Rent A Car.

I am so sorry to hear of your concern and welcome the opportunity to have it addressed. In order to do so, please contact me with your name and contact information at Martha.J.Zimmerman@ehi.com or 314-512-5000.

Thank you very much

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