Amazon.com Amazon.com, Inc Amazon.com closed account stole gift card balance Seattle Washington

I cannot say whether or not the email you got is legitimate. The attached image doesn't show where it came from (e.g. email address). You may try to attach another image and simply remove any portions you think is your privacy (e.g. your own email address, your name, etc.).

Anyway, speaking of what is stated in the image, it is actually an appropriate action that Amazon took in order to protect your account (if the event and the email came from legitimate source). If someone actually attempted to access your account without your consent, you would have lost more than just an account. From the email, what they wanted you to do is to "reset" your account password instead of attempt to log in. Have you done that?

Speaking of their customer service suggestion, I agree with you that their suggestion is not acceptable and irresponsible. Even though it is a kind of solution, but it is not what a customer should be doing -- having multiple accounts under one person.

In conclusion, if the email is legit, you should try to reset your account password again. You should update the report to show what is the error/respond from reseting your password.