AOL Time-Warner ripoff debiting accidental but previously cancelled double account Jacksonville Florida Internet

In October 2004, I spoke with members of the AOL's billing department regarding double and even triple charges applied to my debit account. The AOL phone rep informed me that I "must've accidentally added an additional account during the registratiobn process." This happened twice. At that time I therefore cancelled the "accidental" account and was reimbursed for only two months-worth of the multiple billings. This from a billion-dollar corporation!

Recently I learned that despite cancelling this accidental account in 2004, AOL has continued to bill me for this account from approximately March 2005 to February 2006. That's approximately $350.00! Once again, I spent two hours on the phone speaking with several AOL representatives to resolve this issue, and was told that AOL was unable to compensate my losses. They would "do me a real favor" and credit me for three months ($71.70). Needless to say, I cancelled my membership.

Four hrs after doing so, I received an email from AOL thanking me for signing up for 12 more months! Obviously, I fear that if I don't call again and set this matter straight, I'll continue to be charged for a service I don't utilize.

Dj
MURFREESBORO, Tennessee
U.S.A.