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Report: #56648

Complaint Review: AOL Time Warner - Internet

  • Submitted:
  • Updated:
  • Reported By: Wellington Florida
  • Author Not Confirmed What's this?
  • Why?
  • AOL Time Warner Jacksonville, Florida Internet U.S.A.

AOL Time Warner free trial offer turns into unauthorized charges deceptive company Internet

*Consumer Comment: WELL aol is an internet company yes.

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AOL offered a free year of service with the purchase of my computer. Within the first few weeks of service, I found the quality so poor, I stopped using AOL. At the end of my free trial period I requested in writing that my service be cancelled. Instead, my credit card was charged. I sent a second (certified this time) letter. Instead of crediting my account, another charge appeared. I called my credit card company and sent them copies of my previous letters. I then changed my account number to avoid further charges.

My credit card company disputed the charges for me and I recieved credit for the false charges. But two months later I recieved a notice from AOL asking for almost 100-dollars. The letter said they would contact a collection agency if I refused to pay. I don't know what to do. Should I pay the 100-dollars or risk having to write more letters to credit companies etc. One thing for sure, they won't get one cent of my money.

John
Wellington, Florida
U.S.A.

This report was posted on Ripoff Report on 05/12/2003 04:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/aol-time-warner/internet/aol-time-warner-free-trial-offer-turns-into-unauthorized-charges-deceptive-company-interne-56648. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

WELL aol is an internet company yes.

AUTHOR: Sondra - (U.S.A.)

POSTED: Thursday, September 01, 2005

well if it's a free trial ok? then you have the right to cancel it if you are NOT satisfied. free trials should be FREE TRIALS and a free trial should not be a "pay me or die" type of thing. i had aol once, and when i tried to cancel my account after getting charter highspeed, i got placed on a fourteen day trial period for aol broadband. i told them, NO I DONT WANT ANY OF YOUR SERVICES. and i was still being charged but 14.95 a month down from 28.90 a month. they i take? dont understand what the word no means lol.

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