Aptive Pretended to provide Quarterly service. I caught the guy playing on his cell phone and drinking a soda. Then he walked to the door and told me that he completed the service. This was the second time it happened. Carrollton Texas

Active pest control service claimed that they completed my first quarterly service on 7/22/2016. I was home all day long with the blinds open and never saw anyone come to complete the service. I also have three dogs that let me know when anyone is in the yard. I called and they said that they had completed the service. I called and they swore to me that someone had been to serve our house.

I called and explained so they sent someone out to the house on 7/26/2016.  He knocked on the door and said that he was going to service my lawn and then he would knock on the door so that I could sign the service ticket.

I watched the guy go back to his truck. He sat there and played on his cell phone and drank his soda. He was killing time so that I would think that he was out their working. He came up to the door with the paper work as if he had completed the work.

I had to tell him that I saw him just hanging out in the truck drinking his soda and playing on his cell phone.  Only then did he treat my lawn.

The company broke their contract by failing to deliver the service on two separate occasions.  

I called Aptive today to cancel and they hit me with a $159 cancellation fee.