Art van furniture Expensive mistake for christmas Chicago Illinois

 A recliner chair was bought for me from this company by my wife. We found the one I wanted and it did what it was supposed to do on the showroom floor. My wife had to get a credit card from the company to get it and was convinced to get a warranty for the chair in case something went wrong. This was in November.the chair was delivered to us from Michigan we were told and when it arrived it was wrapped in shipping plastic. The next day the left arm of the chair seemed odd and before long began separating. This was a week after delivery. We contacted the company and was sent a repair person to inspect or if possible repair the chair. He stayed all of thirty minutes made some adjustments took pictures and left. Two weeks later same.problem only this time much worse. Another repairman.came this time took apart and found that it was cracked severely and suggested repair or replacement. Now comes the angry part. Customer service made it seem as if it was our fault and the warranty was.only for manufacturing defects. We were convinced it covered everything. When we asked.to have it repaired or replaced,they told us it would four to six weeks before this could take place and the y would call us. We called them a week later and was told they were just about to call us and it would now be two weeks and that they were repairing it for us as a courtesy. Of course we are now fuming. Not only have we paid for a warranty that does nothing but also a.chair we can't use because it's broken. Then to add insult to injury their sending the part to repair it to our house and must call them so they can come pick the chair up for repair. This is the worst company and company service I've received in a long time.