Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1114843

Complaint Review: Art Van Furniture - Kalamazoo Michigan

  • Submitted:
  • Updated:
  • Reported By: Scottplus2 — Mattawan Michigan
  • Author Not Confirmed What's this?
  • Why?
  • Art Van Furniture 6500 14 Mile rd Warren MI 48092 Kalamazoo, Michigan USA

Art Van Furniture Art Van Memory Foam mattress with no memory Warren Michigan

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

 My wife and I recently purchased a gel infused memory foam mattress from Art Van in Kalamazoo. We loved the mattress at first it was firm yet conforming when we layed on it. 5 months later we noticed that the foam was losing it's firmness on one side, resulting in both my wife and I ending up on one side of the bed every night and morning, sort of like sleeping on a hillside. The mattress would fluff back up to an equal thickness yet the give in the material was not the same. Art Van sent a tech to measure the mattress, he looked and measured the outside edge and the middle of the bed. The customer service rep called back a few days later and stated the mattress was fine. I futher explained there was no sagging on the mattress it was the wear in firmness not being equal once you were on the bed. The tech never even tested this. After much debate we spoke to her supervisor he also repeatedly stated it was not defective per the manufacturers factory warranty and they would do nothing to further replace the mattress or refund our money. We are totally frustrated with the lack of doing the right thing and standing by the product the sell. It would be obvious to anyone who pressed down on the mattress that there is an issue. We followed all their prescribed care not to void the warranty and now they are not willing to use common sense to a valid claim. Small claims court next ? I will never buy any items from Art Van giving the way they have handled this claim on a 6 month old mattress.

This report was posted on Ripoff Report on 01/11/2014 04:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/art-van-furniture/kalamazoo-michigan-49009/art-van-furniture-art-van-memory-foam-mattress-with-no-memory-warren-michigan-1114843. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now