Art Van Furniture Art Van Memory Foam mattress with no memory Warren Michigan

 My wife and I recently purchased a gel infused memory foam mattress from Art Van in Kalamazoo. We loved the mattress at first it was firm yet conforming when we layed on it. 5 months later we noticed that the foam was losing it's firmness on one side, resulting in both my wife and I ending up on one side of the bed every night and morning, sort of like sleeping on a hillside. The mattress would fluff back up to an equal thickness yet the give in the material was not the same. Art Van sent a tech to measure the mattress, he looked and measured the outside edge and the middle of the bed. The customer service rep called back a few days later and stated the mattress was fine. I futher explained there was no sagging on the mattress it was the wear in firmness not being equal once you were on the bed. The tech never even tested this. After much debate we spoke to her supervisor he also repeatedly stated it was not defective per the manufacturers factory warranty and they would do nothing to further replace the mattress or refund our money. We are totally frustrated with the lack of doing the right thing and standing by the product the sell. It would be obvious to anyone who pressed down on the mattress that there is an issue. We followed all their prescribed care not to void the warranty and now they are not willing to use common sense to a valid claim. Small claims court next ? I will never buy any items from Art Van giving the way they have handled this claim on a 6 month old mattress.