Asphalt Kingdom Will not stand by there word internet

I checked out the videos that Asphalt Kingdom had and realy liked the trigger wand they where using. So I called 3 times to gather info about it and each time I spoke to them I let them know I didnt have there system and I dont use there sealer but I do use a coal tar with no sand or extras and was told it would work. I orderd the spray wand and tips for a total cost of 201.00 when they got hear I put it on my system and went to work. The first day out I was getting a pin strem above and below the main fan spray.

I called Asphalt Kingdom and spoke to Andrei about it and he had never heard of it doing that and told me he would have his tech. give me a call. a few days later and no phone call so I called back and this time I was given a few things to try so I tryed a different tip but got the same thing, tryed different pressers, checked and cleaned fillter on my unit but no better.(when I put on the old wand it works great) I called back and was told that I should try to put my tips from my old wand on it so i got an adapter and tryed it. It was a little better but still not right, Called back and then was told that it must be the sealer I was using. I called a few days later and asked a sales man about there sealer to see what was so special about ther sealer and he told me that it was just a coal tar with no sand or extras (the same thing I get) I have tryed every thing they have asked up till now, now thay want me to empty my tank and run water to see if that helps, I told them I have spent all the time im going to and that I want my mony back, I was told I need to speek with customer service and that they would call me back. Week later no call, called back and spoke to the customer servece lady and told her all about it and she told me she would check with her GM and call back, week later no call, I called back and was told the same thing, now in the last 2 day they called and I  was told that sence I used it there are no re-funds (how can you try something with out using it???) Then they told me if I wanted to split the cost they would send me a new gun and see if that would work, but why would I spend any more money on the same thing, or I could send it back on my dime and they would check it out. I have done all Im going to this havs cost me money and about 5 hours playing with it.  I dont think I will ever get my money back so buyers LOOK OUT stay with your local peaple.