Bekins Moving Lied, did not complete delivery, delivered late, ripped me off, did not take responsibility for fiasco, driver was racist and whiney Hillside, Illinois

I had to move from Portland to Texas, so I thought this time I'd pay big bucks to get it done 'right'.  I thought that will be one less thing to worry about.  This guy named Wayne visited me in Portland and proudly showed me the BBB accreditation.  Silly me, I actually thought that meant something.  Trust me, it doesn't.  Wayne told me it would be around $3,000 to move my 1 bedroom apartment.  Fine, expensive but 'at least I won't have to worry'.  HA.  He gave me a delivery range of dates, the outside date being about 5 weeks from the time they picked up my stuff.  Wayne told me that it was highly unlikely that it would take that long and if it did, I would be reimbursed for the inconvenience of such a long wait.  Ya right.

So the time goes by, I'm in Austin, sleeping on an air bed, waiting, waiting waiting.  Finally I hear from the driver about 4 days before the 'deadline'.  By this time I'm desperate for my stuff and just want to get it over with.  At first I thought the driver was pretty great - he kept calling me and updating me re where he was.  But then he started asking me to do things - like rent a U-haul (we had to unload to a U-haul and then take that to the apartment complex).  Then, he asked me to find some guys to help unload!!  Then he asked me to find a place for him to park his truck!  So like the desperate person I was, I did all that.  Met him at the designated spot, drove with him to pick up the U-haul.  Had no labour, and the people I booked didn't show.  So I had to help.  My heavier furniture was left downstairs in the garage.  I had to hire someone else to bring it up.  My futon had been taken apart - I had to hire someone to put it together.  To his credit, the driver felt bad about the way he left things so he thought it appropriate to flag down some neighborhood young men to help me later ("even though they are black" he said!!!!).  Oh my god.  This was over a year ago and I still get enraged when I think about it. 

So I got in touch with Bekins.  I thought they'd be kind of ashamed and apologetic, but no.  I guess this is how they operate.  No apology.  In their reply letters they said 'we are sorry that you think we didn't meet our obligation'.  As if there was some kind of grey area there.  Since when is the delivery part of a move optional?  They are such idiots.  Then I complained via BBB.  I wanted an $800 refund, which was entirely reasonable.  They said 'well we only pay our labourers $10 per hour'.  OH THAT makes sense.  So I'm going to pay them $3000 and then WORK for them for $10 per hour.   The weird thing is that NOBODY I communicated with there seemed to give a d*mn.  Oh and they had some kind of stupid reason that they could not reimburse me for the lateness, too.  So Wayne lied.  Nice.

Avoid Bekins.  BBB accreditation means nothing, and if you ask me BBB is part of the problem - I don't think they advocate for consumers any more.