Canvas Print Factory Poster Print Factory They billed me twice for one order Marlboro Nationwide

On March 19, 2017, Poster Print Factory was running a weekend special and I used their site to order 3 prints. Immediately I received two receipts via email -- both with the same order number but each had a different PayPal transaction number. (I did not use PayPal - I used my Visa dedit card). I called Poster Print's listed phone number and got a recorded message that because of weekend hours to call back during regular business hours.

On Monday, March 20, 2017, I called back questioning if it was just a mistake or if I would be charged double and receive two orders. The representative said he would cancel the duplicate order and that I should check with my bank to see if two amounts were withdrawn and called back. I checked on line and two $131.34 withdrawals were made to Canvas Poster Print so I called back. He told me one withdrawal would be refunded but it may take up to 10 days to show at my bank.

After 11 days, on April 4, 2017, I called back and he reassured me that my refund would show up in the next 10 business days.

On April 18, 2017 when I called back he told me I would need proof that I was charged twice. I took a screen-shot of my March bank statement and sent it to them via email that same day.

On May 3, 2017, I sent another email asking for a response. No response came. I sent another email on May 5, 2017 in which I included copies of the 2 original email receipts and another copy of my bank statement. Again no response.

So on May 14, 2017, I sent a letter via USPS to their address in Marlboro, NJ  That's the address they use on their site. That letter was returned: "Return to sender -- Not deliverable as addressed Unable to forward. So now I am of the belief that even their address is phony.

I've filed a report with the Attorney Generals of both New York State (the State where I live) and New Jersey (the State where Canvas Poster Print Factory supposedly exists). Also I filed a report with The federal Trade Commission. 

I believe that this company has committed fraud and I would like to get back my $131.34 overpayment taken from my bank account.

Sincerely,

Thomas O'Grady