Complaint Review: Canvas Print Factory
Canvas Print Factory Poster Print Factory They billed me twice for one order Marlboro Nationwide
*Author of original report: Money Refunded
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On March 19, 2017, Poster Print Factory was running a weekend special and I used their site to order 3 prints. Immediately I received two receipts via email -- both with the same order number but each had a different PayPal transaction number. (I did not use PayPal - I used my Visa dedit card). I called Poster Print's listed phone number and got a recorded message that because of weekend hours to call back during regular business hours.
On Monday, March 20, 2017, I called back questioning if it was just a mistake or if I would be charged double and receive two orders. The representative said he would cancel the duplicate order and that I should check with my bank to see if two amounts were withdrawn and called back. I checked on line and two $131.34 withdrawals were made to Canvas Poster Print so I called back. He told me one withdrawal would be refunded but it may take up to 10 days to show at my bank.
After 11 days, on April 4, 2017, I called back and he reassured me that my refund would show up in the next 10 business days.
On April 18, 2017 when I called back he told me I would need proof that I was charged twice. I took a screen-shot of my March bank statement and sent it to them via email that same day.
On May 3, 2017, I sent another email asking for a response. No response came. I sent another email on May 5, 2017 in which I included copies of the 2 original email receipts and another copy of my bank statement. Again no response.
So on May 14, 2017, I sent a letter via USPS to their address in Marlboro, NJ That's the address they use on their site. That letter was returned: "Return to sender -- Not deliverable as addressed Unable to forward. So now I am of the belief that even their address is phony.
I've filed a report with the Attorney Generals of both New York State (the State where I live) and New Jersey (the State where Canvas Poster Print Factory supposedly exists). Also I filed a report with The federal Trade Commission.
I believe that this company has committed fraud and I would like to get back my $131.34 overpayment taken from my bank account.
This report was posted on Ripoff Report on 06/07/2017 07:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/canvas-print-factory/nationwide/canvas-print-factory-poster-print-factory-they-billed-me-twice-for-one-order-marlboro-na-1377587. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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