Report: #1367096

Complaint Review: Canvas Print Factory

  • Submitted: Tue, April 11, 2017
  • Updated: Tue, April 11, 2017
  • Reported By: Very Disappointed Designer — Seattle Washington USA
  • Canvas Print Factory
    700 B Campus Dr
    Morganville, New Jersey

Canvas Print Factory Horrible and disappointing fulfillment! The actual print quality was fine, but do not order anything to be applied on canvas! The work is sloppy and unprofessional. Not one hanger was applied straight or on center - and they refused to give any refund whatsoever. Worst customer service I have ever received. Morganville New Jersey

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I placed a very large order for a client - 75 canvas prints were to be given as gifts.  The printing of the artwork was in itself fine, but everything else was HORRIBLE. The application of the canvas art applied to the frame could have been better done by a child : the canvas was not pulled tight, the corners were sloppy and the backside still had trim marks showing. On top of that, EVERY SINGLE HANGER (remember, there were 75 of them) were applied off center and crooked.  

The customer service was the worst I have ever dealt with. Even with photos being submitted of the horrible job they did, no refund was offered.  Jessie - who refused to put me on with a manager - told me their products were done to industry standard.  THEY AREN'T.  I have used other companies in the past, and none of them looked as flat out horrible and this company.

When I tore the canvas off the frame, hoping to find a way to salvage any of it, I realized the frame wasn't even flat, as canvas frames are by standard. [continued below]....

.....  The frame had a lip!  No wonder the corners were so sloppy and the canvas wasn't pulled tighter - it never would get pulled taught on a frame with a raised edge. 

This is not industry standard, and not how they advertise their product on their website.


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