Complaint Review: Charter One Bank - Akron Ohio
- Charter One Bank 2420 Wedgewood (Acme) Akron, Ohio United States of America
- Phone: 330-733-0084
- Web:
- Category: Banks
Charter One Bank Charged us over $600 in OD fees PLEASE READ!!! Akron, Ohio
*Consumer Comment: Sneaky!
*General Comment: No bank just hands you money for a check
*Consumer Comment: Yes. Use a register for every transaction, no matter how well you know the person or how small the amount is.
*Consumer Comment: Just common sense.
*General Comment: use a register
*Consumer Comment: Charter One- 124 REPORTS TODAY!
*Consumer Comment: Dear God, that is an abuse!
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We called to figure out what had happened and here it goes...
The teller actually deposited the check into the account without telling us and on top of that didn't inform us that there would be a 24 hour hold on it.
So we actually received $500 of the $700 that was in our account making our new balance $200
That Friday the day before we cashed the check I had paid a whole lot of bills and they posted on Saturday when the balance was only $200. Resulting in (14)... $37 OD fees
plus $6.99 for each day it was overdrawn..overall we lost around $600
I called and called customer service, who said that I would receive a call within 48 hrs, but did not receive a call back for 16 days. Made the claim on 2/12/11, and finally received a call on 2/28/11. Talked to the bank manger and all they kept saying it wasn't a bank error. When we finally did receive a call back we had already paid the OD fees and closed the account. The lady said even if there was anything she could do the account was closed now.
It's amazing that a bank could be so shady! They said that the policies and procedures are in the terms and conditions.....who actually reads them???? Really mad that the teller didn't tell us that the money was coming out of our account and that the 500 check was being deposited instead of cashed and put on hold.
Never open an account at Charter One they don't care about their customers! If you have an account consider this and close it! They don't deserve your business!
This report was posted on Ripoff Report on 03/02/2011 07:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/charter-one-bank/akron-ohio-44312/charter-one-bank-charged-us-over-600-in-od-fees-please-read-akron-ohio-701944. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#7 Consumer Comment
Sneaky!
AUTHOR: mr rik - (USA)
SUBMITTED: Monday, May 30, 2011
-No bank just hands you money for a check
"He took the check and gave us the $500."
Looks like THIS bank does....

#6 General Comment
No bank just hands you money for a check
AUTHOR: voiceofreason - (United States of America)
SUBMITTED: Monday, May 30, 2011
No bank just hands you money for a check, without requiring some kind of hold against the funds you have in your account. You may not have made out a deposit slip, but I assume you had to provide some kind of proof of having an account there, like a bank card. Ergo, they didn't need a deposit slip; they obviously knew what account to hold the funds against. And every check requires a set period of time to clear. That's been common knowledge to anyone keeping money in a bank for generations. Until you bank is assured by the bank the check was drawn from, that the check is valid, you don't really have that money in your account to use. Banks do a lot of nasty things, but this is one that should have been expected, and was not out of line. Suggest opting out of all overdraft arrangements.

#5 Consumer Comment
Yes. Use a register for every transaction, no matter how well you know the person or how small the amount is.
AUTHOR: Eddie zilker - (U.S.A.)
SUBMITTED: Monday, May 30, 2011
Even for social transactions, you should keep a precise record for every word uttered - even if the conversation was about the weather. When you send a Christmas Card to a friend or family member, photocopy it. If you don't there's a chance you may have sent them pornography - or at least they'll be able to say you sent them pornography.
Because that's what the banks have turned this into. It's about being able to f**k over your fellow man. Finders Keepers, Losers Weepers, et al. So f**k courtesy and yield to contempt. Let go of your assumptions concerning etiquette and good faith and, instead, just assume that every moment of your life must be spent in a state of toxic resentment mixed with an over-arching, paranoid hyper-vigilance.
That felt so good, Vaporize! Do you think I helped make the OP feel stupid for trusting people? It must be your altitude causing my blood to boil.

#4 Consumer Comment
Just common sense.
AUTHOR: Steve - (USA)
SUBMITTED: Monday, May 30, 2011
The bottom line here is that you were not paying attention.nd you did not use common sense.This was an example of poor communication on your part.
If you had been with that bank for 10 years as you claim, you would have had a "seasoned" account and there would have been no hold on that small check.
This tells me that you are frequently overdrawn on that account, or have been some time in the past.That was the real reason for the hold on a small check.
Tellers do not need a deposit slip from you to make a deposit.You had an account 10 years, right? Maybe the teller knew your name, and looked up the account.Your name was also the payee on the check, right?
Again, just common sense.Most banks only cash checks for customers.That should have been a clue as well.You are obviously clueless.

#3 General Comment
use a register
AUTHOR: Vaporize - (U.S.A.)
SUBMITTED: Sunday, May 29, 2011
Use a register they are easy to use just add and subtract. Online banking is not accurate as well delayed on certain transactions. 24 hrs. is the standard for checks. Since it was Saturday, which is not a business day Sunday banks are closed Monday the check would be processed, and cleared Tuesday. Every time you make a transaction at the bank ask for the current balance on the account pertaining to the transaction.

#2 Consumer Comment
Charter One- 124 REPORTS TODAY!
AUTHOR: mr rik - (USA)
SUBMITTED: Sunday, May 29, 2011
That sucks that you gotta pay for that retarded tellers mistake. And the weasel-a*s bank manager is such a coward and lowlife that she isn't going to do A THING for you, THEIR CUSTOMER!
Its really possible that that's what the tellers have been instructed to do, in order to STEAL MORE MONEY!
SNEAKY!
That's why I just found 124 reports on em today!
Post the bank manager's name on here, we'll see what we can do. Post her address and personal information as well, if you have it. If not, I can get it.
IT'S TIME TO PAY THE PIPER BABY!

#1 Consumer Comment
Dear God, that is an abuse!
AUTHOR: Eddie zilker - (U.S.A.)
SUBMITTED: Sunday, May 29, 2011
That is awful. Please update. Sorry that happened.


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