citi mortgage bait and switch auruora, Illinois

i was ripped off.. they are liars and theifs..

i wanted to refi  my home in december also i wanted 20,000 cash out for so home projects

i have enough equity in my home to do that.  sherry hansen was the loan officer i was dealing with she kept pushing me to proceed with the loan..  she wanted upfront fees.. i told her no not without knowing i was approved she said you are approved we shouild have you closed in a couple weeks
so i went ahead and paid the fees 535.00 .. i didnt hear anything for a couple weeks so i tried callling sevral times left messages tried emails.. finally i get a responce say i was denied??? i could not belive after she assured me i was approved.. i am a bricklayer and i get laid off when it is cold i let her know when i applied that i was collecting unemployment. she said seasonal employment was fine.. i was denied fro not collecting unemployment in 08-09... i couldnt belive it.. so i said i wanted my money back i would have never paid those fee's but she stated i was already approved..  citi says no money will be refunded..  she said i asked you if you collected unemployment every year.... liar  she asked if i was laid off ( i still have all her emails) i tried to contact her supervisior michael fauth and he wont cont me back... tried sevral other call and cannot get anyone to talk to me.
p.s she told me i had to mid april to reapply after i was back to work... just tried they say i dont qaulify for a 10 yr loan  (7yrs left now) and i tell them what she says they say seasonal employment is not acceptable and the app should have never been taken..
still i have no answers