cruisedirect.com International Voyager, Inc. Price Guarantee - False Advertising Morristown NJ

I booked a cruise on April 21, 208 at approximately 10:30pm then on Sunday April 22, 08 at approximately 1:05pm (14 1/2 hours later) I contacted cruisedirect.com via chat to discuss a lower price (by $199) I had found for the same exact cruise to a "T". It was same identical cruise ship, date, room category, etc it even included the same bonuses plus there was one additional bonus that was worth more than what I was getting. In addition it was well within the 24 hour period as indicated in order to qualify. I read the guarantee very carefully and not one thing was off in order for me to qualify.

The agent asked me to send a screenshot as well as the website link for the price I had found and that management would get back to me within 24 hours.

First the email address I was given was invalid so she had corrected that and it went through fine. Now I waited the 24 hours...no contact. So after 42 hours I decide to call them. First he made it sound like they had no record so luckily I had kept a copy of the transcript so he asked for me to send a copy of which I did and stated that management does not arrive until 9:00 am EST so they would review and get back to me.

Now he starts saying that after final payments due there usually was no guarantee and also that there was not any 24 hour guarantee policy...thats funny because I printed out right off the website their policy and right near the top it specifically states within 24 hours you have to call and there is not one stipulation in there that states anything about after final payment was due because it was within 90 days of sailing.

So of course they get back to me with "I'm sorry but management decided to not honor the guarantee but we will give you an additional $50 onboard credit"

Wow! talk about false advertising and not honoring their word!! I would definitely steer clear because if they are that worthless to not even honor their word on a price guarantee what else will they do??