CruiseDirect.com The company never return phone call after you make the cruise reservation. Internet

I made a cruise reservation to go to Hawaii through cruisedirect.com and paid $500 deposite for the booking. It said I will be contacted by their representative in the next day or two because I filled up for form to get the promotion package. After waiting for a couple days, no body called me from the company so I called the toll free line for inquery.

The representative who answered the call told me he could not answer my question because he was not able to pull out my booking information but another people would contact me for that, so I hanged up and waited.

After waiting for another week, still no one from the company called so I called the toll-free line again. I got the same response from another female representative again that she was not able to pull out my information yet another representative would call me back.

If "cruisedirect.com" hotline could not help me for weeks, why you want to setup the hotline support? The company policy says I can only cancel my trip through the hotline, but no one from your hotline can support my basic inquery, never mention any advance support. Beware of booking any cruise ship through the company. You will not get any service from their service hotline.