Complaint Review: cruisedirect.com - Internet
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- Author Not Confirmed
- cruisedirect.com Internet United States of America
- Phone: 1-888-407-2784
- Web: www.cruisedirect.com
- Category: Cruises
cruisedirect.com Do not expect great service from cruisedirect.com, Internet
*UPDATE Employee: Please Contact CruiseDirect
*Author of original report: cruisedirect.com did not respond before the cruise
*UPDATE Employee: Please contact me
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We are average cruisers. We cruise on average once a year but often with family and have booked 15 cruiseship cabins in the last 6 years. Our last cruise was in June 2012 was a 14-day cruise in Norway with Holland America.
We booked the cruise through cruisedirect.com. We like the interface of their web site but their customer service is simply not in line with $3000 per person cruises. During our last cruise, for example, we experienced several issues that left us with the impression that cruisedirect.com is a low-tier supplier.
Our request for a table in the dining room was never communicated to Holland America in spite of our repeated requests (Holland America refuses to discuss any booking details prior to the cruise and sends you back to the agent who booked the cruise...). cruisedirect.com takes more than 48 hours to respond to e-mails. Our request to speak to a supervisor resulted in an e-mail 5 days later.
In summary an ok service but certainly not what you should expect from a company booking upscale cruises. Do not expect great service from cruisedirect.com
This report was posted on Ripoff Report on 07/06/2012 07:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cruisedirectcom/internet/cruisedirectcom-do-not-expect-great-service-from-cruisedirectcom-internet-907510. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 UPDATE Employee
Please Contact CruiseDirect
AUTHOR: Karen Nicholson - (United States of America)
SUBMITTED: Tuesday, July 10, 2012
Dear Mr. Goulet,
Again, I would like to apologize for any delay in your request to speak to a supervisor. This kind of service is not indicative of our company and we strive to provide complete satisfaction.
In addition to the $50 restaurant.com gift certificate, CruiseDirect would like to offer you a future cruise credit to be used on any sailing booked through our website.
Please contact me in order to discuss your credit. I will note this on your account.
Best Regards,
Karen Nicholson
Client Service Supervisor
#2 Author of original report
cruisedirect.com did not respond before the cruise
AUTHOR: Pierre - (Canada)
SUBMITTED: Monday, July 09, 2012
We have completed this cruise.
Reacting to our concerns at this point is not useful.
We contacted cruisedirect.com at the e-mail address
provided on our confirmation and received e-mail response more than 48 hours later.
Our request to have a supervisor phone us
was ignored and an e-mail was sent 5 days later.
More importantly, cruisedirect.com did not inform
Holland America of our ding room preferences
(at time of booking and in later e-mails)
We would like to thank Hakin and the Prinsendam
dining room staff for their efforts in accomodating
our preferences.
We unfortunately are forced to recognize that
cruisedirect.com did not demonstrate the
level of customer service one would expect from an
excellent travel agent.
#1 UPDATE Employee
Please contact me
AUTHOR: mcallaghan - (United States of America)
SUBMITTED: Friday, July 06, 2012
Pierre,
I am sorry you did not have a good experience working with our customer department team. Would you be able to provide me with a reservation number or way to contact you to resolve the situation? Complaints like this are very rare for our company, and I take them very seriously. Please reach out to me so I can review the booking and make things right. M Callaghan @ cruisedirect
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