DELL CORPERATION POOR CUSTOMER SERVICE & NO STRAIGHT ANSWERS. ITS ABOUT MASS PRODUCTION AND NO CONSUMER SERVICE Round Rock Texas

SO I RECENTLY PURCHASED A DELL 1535 STUDIO LAPTOP IN AUGUST 2008 AND WITHIN THE FIRST 24 HOURS STARTED HAVING PROBLEMS WITH THE SOFTWARE. SO I CALL CUSTOMER SERVICE TO HAVE THEM HELP ME AND THEY ROUTED ME TO TECH SUPPORT WHICH IN TURN CREATED A WHOLE NEW SET OF ISSUES WITH MY LAPTOP. NOW AFTER HAVING IT FOR NOT EVEN 60 DAYS I AM TRYING TO FIGHT TO GET MY LAPTOP REPLACED.

I HAVE REPORTED THEM TO THE BBB AND DOCUMENTED EVERY THING THAT HAS HAPPEND SINCE I HAVE OWNED MY LAPTOP. I HAD TO CALL THEM 7 TIMES WITHIN THE LAST 30 DAYS TO HAVE ISSUES FIXED WITH MY LAPTOP AND IT WAS NOT UNTIL I SENT A REPORT TO THE BETTER BUSINESS BUREAU THAT THEY WANTED TO NOW HELP RESOLVE MY ISSUE. THIS IS THE FIRST TIME I HAVE EVER BEEN A DELL CUSTOMER AND IT WILL BE THE LAST.

ONCE I FINALLY GOT A HOLD OF A REPRESENITIVE THAT WANTED TO HELP ME AND GET A REPLACEMENT OUT TO ME, AFTER SENDING HER EMAILS AND ALL THE NOTES FROM MY SISTUATION I FINALLY RECEIVED MY REPLACEMENT ONLY TO FIND THAT IT WAS NOT THE REPLACEMENT I WAS PROMISED. IN FACT IT WAS LESS THEN THE ACTUAL COMPUTER PURCHASE I HAD ORIGINALY MADE AND IT ALSO HAD SOMETHING LOOSE ROLLING AROUND INSIDE OF THE COMPUTER ITSELF. I IMMIEDALITY CALLED THE REP. I HAD BEEN DEALING WITH AT DELL AND, SHE PROCEEDED TO TELL ME THAT IT WAS A LIKE FOR LIKE COMPUTER REPLACEMENT. WHEN IN FACT THE COMPUTER PANEL FACE BOARD WAS DIFFERENT FROM THE ORIGINAL COMPUTER I HAD PURCHASED. I SENT HER PHOTOS TO HELP HER SEE THE DIFFERENCE IN THE PANEL ITSLEF AND BEFORE I HAD A CHANCE TO TELL HER WHICH WAS THE ORIGINAL AND WHICH WAS THE REPLACEMENT SHE PROCEEDED TO TELL ME THAT IF I HAD GOTTEN A REFURBISHED COMPUTER THEN IT WOULD BE DIFFERENT THEN THE ORIGINAL COMPUTER PANEL.

I THEN STOPPED HER AND TOLD HER THAT THE REPLACEMENT WAS THE ONE THAT WAS DIFFERENT FROM THE ORIGINAL. SHE ASSURED ME THAT IT WAS A LIKE FOR LIKE AND THE CONFIGURATION WAS THE SAME AS THE ORIGINAL AND I ASKED HER HOW CAN THAT BE WHEN THE ORIGINAL COMPUTER I PURCHASED FROM DELL DIRECT WAS A 10028. AND THIS NEW ONE WAS ONLY 875. SHE SENT ME THIS EMAIL OF THE REPLACEMENT ORDER AND IT WAS CLEARLY DIFFERENT THEN THE ORIGINAL.

I AM SO FRUSTARTED WITH DELL AND HAVE NOTHING GOOD TO SAY ABOUT THERE CUSTOMER SERVICE OR THEIR PRODUCTS. I WOULD SUGGEST IF YOU HAVE A DELL OR ANY PROBLEMS WITH YOUR DELL PRODUCT REPORT IT TO THE BBB AND MAKE THEM TAKE OWNERSHIP FOR THERE DEFECTIVE PRODUCTS. IF YOU WANT TO LEARN MORE ABOUT ALL THESE PROBLEMS I AM HAVING WITH DELL SEARCH THE BBB FOR THIS CASE# AND YOU WILL FIND ALL THE INFORMATION THERE THAT I HAVE DEALT WITH IN REGAURDS TO MY ONGOING ISSUE WITH THIS COMPANY!

BBB CASE#90139576

Heather
los angeles, California
U.S.A.