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Report: #660366

Complaint Review: Diet Max - Hollywood Florida

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  • Reported By: Deanna — Clear Lake Iowa United States of America
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  • Diet Max 3639 N 29th Ave., Hollywood, Fl 33020 Hollywood, Florida United States of America

Diet Max Weight Loss Nutra No Product; No Satisfaction; Just Charges! Hollywood, Florida

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I subscribed via the internet to a free trial period for Maximum Burn xtreme, a weight loss product.  I received the initial shipment, expecting to pay only for shipping.  I cancelled within the 10 day trial period by phone.  I was assured no further shipments would be made.  Although no future shipments were received by me, I was charged for the "free" trial bottle ($87.47) plus shipping ($1.49 and $3.87) plus another $74.26 and $2.95, presumably for a second shipment which was never received.  I called the toll free number printed on my credit card statement for this company.  They deny having any record of my cancellation.  They said that I would have owed the $87.47 anyway since this was a free trial period NOT free product.  The customer service rep had such a thick accent I could barely understand her, plus she was clearly working from a script and would not stop so that I could explain my problem.  I finally asked to speak to her supervisor.  She refused and continued with the script, asking if I wanted to order more product.  I then insisted on being transferred to a supervisor--after more than 20 minutes, a "supervisor" answered, but to no avail.  She, too, was almost unintelligible and working from a script.  She said she could only give me a $20 credit toward more product and could not (would not) make any refund.  I asked to speak to her manager.  She told me to "hold"; after about 10 minutes, I realized she had hung up!  I've disputed these charges with my credit card company and only hope they can help me resolve this!

This report was posted on Ripoff Report on 11/10/2010 09:38 AM and is a permanent record located here: https://www.ripoffreport.com/reports/diet-max/hollywood-florida-33020/diet-max-weight-loss-nutra-no-product-no-satisfaction-just-charges-hollywood-florida-660366. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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