Direct General Rip off insurance company. I contacted this company when a person hit me that had their insurance. It took forever for an adjustor to appraise damage. After the adjuster came out, I contacted the Florida office and was told they did not have time or enough help and if I wanted my auto repair I could go through my insurance company. Now I am stuck with paying the deductible and rental insurance for an automobile when it was their insured that hit me. They need to be put out of business if they cannot do their job. Florida

Direct General should not be allowed to handle insurance claims.  They put the work off on your insurance company to get your car repaired.  They state they do not have enough people to follow through on a claim and if you want your car repaired you can go through your insurance company and let them handle the proof.  This should not be allowed.  I filed a claim and their adjustor could clearly see that it was their insured person's fault.  When I contacted their office they stated they did not have enough help to check this out and if I wanted my car repaired I would have to go through my insurance and let hem handle it.  Therefore, I am stuck with paying my deductible and rental even though the accident was not my fault.