Complaint Review: Directv - Greenwood Village Colorado
- Directv DIRECTV Customer Service P.O. Box 6550 Greenwood V Greenwood Village, Colorado USA
- Phone: 1-800-824-9081
- Web:
- Category: Internet Services
Directv Exede internet Deceptive about bundle and visa card Greenwood Village Colorado
*General Comment: Bundled Services
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On September 21st I called Directv to get their bundle service. I was told wild blue or exceed would be my internet provider. At the time of this call I was told it would be several weeks to receive my Visa card for $200. Then I was told my card would not be charged till installation date. It was charged that day. The directv customer service representative told me they had found me a bundle called exede. From the time this internet provider was installed I have had terrible connection. When I called the next day someone there told me I was in. A Two year contract. I was told my contract was with directv. I did not realize it was with exede too. Directv has been giving me the runaround and promised a person from their escalation dept would call me Saturday morning. I waited and no one called. They had me waiting for an hour and told me they would help me and then said it would take about 5-7 business days to answer. Getting different answers every time I call. The other service exede was making an $88.20 charge on my card. Saying this was my first bill cycle. They are the worst internet service I have ever used. If I want to leave them I have to pay over $300 to get out of their contact. Directv says if I want to disconnect it will be $480. I feel since Directv says this is a bundle it should be one bill. They tell me there are two. I was deceived with this internet bundle and Visa card scam. Please advise.
This report was posted on Ripoff Report on 10/02/2016 05:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/directv/greenwood-village-colorado-80155-6550/directv-exede-internet-deceptive-about-bundle-and-visa-card-greenwood-village-colorado-1331203. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 General Comment
Bundled Services
AUTHOR: James - (USA)
SUBMITTED: Thursday, November 03, 2016
I've always have tried to talk people out of the bundled services. Some people wouldn't listen to me and end up getting screwed. I had one customer who bundled their Dish Network (which I installed), phone and internet.
By doing this Dish Network took me off as the installer of record. I had to jump through hoops to do an upgrade for the customer. With computers it shouldn't be that hard to keep the installer of record or to make a single bill.
It almost feels like who ever did the software for Obamacare. Is also doing the software for Dish and Directv computer systems. You would think that would be a good idea to make things much easier for all concerned.
The only thing I could suggest is to keep it a year and then see what it cost to get out of your contract. Plus every time you have a problem call them repeatly until you get satifaction with the service.
I know I would be out their trying to keep the customer happy. But their are some customers who are never happy no matter what you do.


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