Complaint Review: Eco Canteen - Milford Connecticut
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- Author Not Confirmed
- Eco Canteen www.ecocanteencustomerservice.com Milford, Connecticut United States of America
- Phone: 8882299543
- Web:
- Category: Alternative Health
Eco Canteen The company charges 15% restocking fee, including shipping/handling fees, when you return the product. stuart, Florida
*UPDATE Employee: EcoCanteen Clearly Explains Our Return Policy
* : People must read the return policy when odering online
Show customers why they should trust your business over your competitors...
After reading about the problems with plastic bottles, I ordered two deluxe stainless steel Eco canteens for kids. The order clerk recommended an insulated tote, extra lids, and other special items. I ordered the insulated totes, but passed on anything else.
The lids were difficult to get off, so I returned the entire order. I was not aware until I followed the directions to return the canteens that Eco charged a 15% restocking fee on every thing - even the postage. If they mentioned it in the fine print, I didn't notice it.
This report was posted on Ripoff Report on 08/22/2009 07:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/eco-canteen/milford-connecticut-06461/eco-canteen-the-company-charges-15-restocking-fee-including-shippinghandling-fees-whe-484047. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
EcoCanteen Clearly Explains Our Return Policy
AUTHOR: EcoCanteen - (United States of America)
SUBMITTED: Wednesday, December 23, 2009
Dear Consumer,
We include a copy of our return policy printed on the packing slip for each order as well as it being listed on our customer service page, www.ecocanteencustomerservice.com. We apologize that you were not aware of the policy, but we do try and make it as clear as possible. Please bear in mind that most companies are far harsher with their return policies, most will not refund your shipping and handling. We refund a portion of the initial shipping and handling charges.
Thank You,
EcoCanteen, Inc
#1
People must read the return policy when odering online
AUTHOR: max, warren ct - (USA)
SUBMITTED: Sunday, August 30, 2009
People should read the return policy when ordering online. or should ask if on the phone. I don't know much about eco canteen, but their return policy is just two click off the home page.
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