Eco Canteen rip off Charlotte, North Carolina

Hi this is EcoCanteen. It is discouraging to see such a negative comment from a customer, but we are here to resolve the issues.

As noted on the website, and TV commercial, we advertise the product as $9.99 each plus p/h.

The bottom of www.EcoCanteen.com has 'Offer Detail' information that outlines the product costs, as well as the processing and handling costs associated with the Adult Bottles, Kids Bottles and Insulated Totes. So the customer should be fully aware of the total cost of their order when they click the 'Click Here' button to place their order. The costs are also clearly stated during our automated telephone ordering system prior to a customer providing us with their

A link to our Customer Service page is found at the bottom of www.EcoCanteen.com, and links them to www.EcoCanteenCustomerService.com. We urge every customer who has an issue to take advantage of this website. Here we have a LiveChat feature where customers can chat over an online interface with a customer service representative, read about our Frequently Asked Questions, send us their questions, concerns & information in an email submission form, or call our toll free customer service number.

We apologize if there is any confusion on our products or their pricing and we welcome any other customer needing help to reach us at www.EcoCanteenCustomerService.com and we will be glad work with them on their order. Orders are typically available for customer service to review and adjust one business day after order placement.