Eco Canteen This is a complete ripoff and scam! Milford Connecticut

Dear Consumer,

Thank you very much for your purchase from EcoCanteen. We are pleased to hear you are enjoying your bottles!

Thank You,

EcoCanteen, Inc

Dear Consumer,

I apologize if you misunderstood the commercial. We have never offered a free kids bottle. Our offer is as follows: the EcoCanteen is $9.99 plus $5.95 shipping/handling and comes with a bonus insulated tote plus the shipping of $4.95 (the totes retail for an upwards of $12- $15 each). All together one adult bottle with an insulated tote comes to $20.89, which is less than Klean Kanteen and other competitors weve price checked, and their prices do not include a tote or shipping. Customers are also asked if they would like to upgrade to a deluxe model that has a stainless steel lid and lifetime guarantee for an additional $7.95 each. The Kids EcoCanteen is $8.95 plus $4.95 shipping/handling and $4.95 shipping/handling for the tote. Never Spill Pull Tops (sports lids) are $4.95 and have no Shipping and Handling. And there is also an offer for rush shipment which is a flat rate of $7.84 in addition to the regular Shipping and Handling.

Thank You,

EcoCanteen, Inc

Dear Consumer,

Our Website, www.ecocanteen.com is a secure site. The padlock icons show in both the Internet Explorer and Mozilla Firefox browsers. On the main site that sells the EcoCanteen www.ecocanteen.com, the bonus totes are included. If youd like to order a bottle without the insulated tote you can do so by calling and ordering through customer service or by going to www.ecocanteen.tv. If you have further questions please feel free to contact customer service at 888.229.9542.

Thank You,

EcoCanteen, Inc

My husband and I bought an Eco-Canteen a couple of months ago and we absolutely LOVE THEM. I use mine every single day and so does my husband. They are everything the infomercial said they would be and so much more. We didn't get charged a whole bunch miscellaneous fees we paid the amount of the canteens and the shipping and handling fees. We are completely satisfied with Eco-Canteen and it is NOT a rip off.

Saw that cheesy commercial last night on TV. What it says is you'll get the canteen and tote along with the kid's canteen for $9.99 plus shipping and handling. What it DOESN'T say except in the fine print in tiny letters at the bottom of the ad is they're gonna jack you for all sorts of things on top of the $9.99. COME ON. Why would you charge an extra $4.95 for shipping of the tote ON TOP of the $5.95 you're charging for shipping the canteen? BECAUSE the tote costs you MAYBE 20 or 30 cents MAX and what you're really charging people IS $4.95 for something you're paying 20 or 30 cents for. I mean your math doesn't even add up! $9.99+$5.95+$4.95 doesn't equal $20.95 but then again $20.95 sounds cheaper then $20.89. Marketing 101. d**n, just throw the tote into the same box as the canteen. It can't weigh anything OR add to your shipping cost. If it's REALLY free, just include it with the canteen. But then again you wouldn't be able to jack anyone for an additional $4.95. Lord they sell those canteens at any sporting goods store so it's not like it's any hard to find item. And after you guys get done bending over your customers like the OP for $58. I'm amazed you'd put your name on anything to do with this scam. This is just the next snuggie. I guarantee we'll see dozens of complaints about this company in the next few weeks on this site.

Saw that cheesy commercial last night on TV. What it says is you'll get the canteen and tote along with the kid's canteen for $9.99 plus shipping and handling. What it DOESN'T say except in the fine print in tiny letters at the bottom of the ad is they're gonna jack you for all sorts of things on top of the $9.99. COME ON. Why would you charge an extra $4.95 for shipping of the tote ON TOP of the $5.95 you're charging for shipping the canteen? BECAUSE the tote costs you MAYBE 20 or 30 cents MAX and what you're really charging people IS $4.95 for something you're paying 20 or 30 cents for. I mean your math doesn't even add up! $9.99+$5.95+$4.95 doesn't equal $20.95 but then again $20.95 sounds cheaper then $20.89. Marketing 101. d**n, just throw the tote into the same box as the canteen. It can't weigh anything OR add to your shipping cost. If it's REALLY free, just include it with the canteen. But then again you wouldn't be able to jack anyone for an additional $4.95. Lord they sell those canteens at any sporting goods store so it's not like it's any hard to find item. And after you guys get done bending over your customers like the OP for $58. I'm amazed you'd put your name on anything to do with this scam. This is just the next snuggie. I guarantee we'll see dozens of complaints about this company in the next few weeks on this site.

Saw that cheesy commercial last night on TV. What it says is you'll get the canteen and tote along with the kid's canteen for $9.99 plus shipping and handling. What it DOESN'T say except in the fine print in tiny letters at the bottom of the ad is they're gonna jack you for all sorts of things on top of the $9.99. COME ON. Why would you charge an extra $4.95 for shipping of the tote ON TOP of the $5.95 you're charging for shipping the canteen? BECAUSE the tote costs you MAYBE 20 or 30 cents MAX and what you're really charging people IS $4.95 for something you're paying 20 or 30 cents for. I mean your math doesn't even add up! $9.99+$5.95+$4.95 doesn't equal $20.95 but then again $20.95 sounds cheaper then $20.89. Marketing 101. d**n, just throw the tote into the same box as the canteen. It can't weigh anything OR add to your shipping cost. If it's REALLY free, just include it with the canteen. But then again you wouldn't be able to jack anyone for an additional $4.95. Lord they sell those canteens at any sporting goods store so it's not like it's any hard to find item. And after you guys get done bending over your customers like the OP for $58. I'm amazed you'd put your name on anything to do with this scam. This is just the next snuggie. I guarantee we'll see dozens of complaints about this company in the next few weeks on this site.

Their order page is unsecured. There is no SSL certificate and/or encryption on the page. It doesn't matter that they put little 'secured' and 'credit card safe' images on the bottom. That doesn't mean squat. Both IE and Firefox do not come up with any kind of SSL indication, which means it does not exist. I wouldn't put my credit card info on that page.

Try it out. Go to the website and look for any indication in your browser that it's secure. The little padlock on the bottom for Firefox isn't there. Neither is the padlock up by the url in IE. Hell, the address isn't even https: indicating it's secure.

Also, is there a way to opt out of the 'free' insulated tote? I looked at the ordering page and it appears not. Because while you tout it as 'free', it's just another cost you can ding consumers with whether they like it or not and there is no way to refuse it. What if you don't WANT the insulated tote?

Hello, this is Renee at EcoCanteen, Inc. We welcome any and all complaints, comments and questions at EcoCanteen. Our mission is to protect your family's health, save you money, and save our environment through the use of our stainless steel bottles. If the host would like to send us this customer's contact information, we would be happy to respond individually.

Here is all the information that is available at www.ecocanteen.org.

Our prices are clearly stated on the home page. The EcoCanteen is $9.99 plus $5.95 shipping and comes with the free tote (really helps with icy or scalding hands) plus the shipping of $4.95. All together, it comes to $20.85, which is less than competitors we price checked that do not include a tote.

Customers are asked if they would like to upgrade to a deluxe model that has a stainless steel lid and lifetime guarantee for an additional $7.95. The Kid's EcoCanteen is $8.95 plus $4.95 shipping and 4.95 for shipping the tote. Never Spill Pull Tops 4.95, no shipping charge

Customer Service Representatives are available:
By phone: 888-229-9543 Mon. through Fri. 9:00am - 11:30am & 12:30pm - 5:30pm EST
Through LiveChat at: www.ecocanteencustomerservice.com Mon. through Fri. 9:00am - 11:30am & 12:30pm - 5:30pm EST
By email: www.ecocanteencustomerservice.com Our customer service department answers the emails generated by this form before any others.
By mail: EcoCanteen, P.O. Box 472246, Charlotte, NC 28247
We endeavor to respond to each inquiry within 24 business hours. We have expanded our response capabilities.

Return Policy
If you are unhappy with your EcoCanteen for any reason you are welcome to return any unwanted product to the address on your packing slip within 30 days of receiving your order for a refund. All returned orders are subject to a 15% restocking fee (15% of the total cost of your order including shipping & handling, the remainder is refunded). Please include a copy of your packing slip so we have your order information.

The address for returns is:

EcoCanteen
500 Bic Drive #4
Milford, CT 06461

We have thousands and thousands of extremely satisfied customers every week. We are thrilled to be able to provide EcoCanteen to the public so they may encourage the same health, savings and environmentalism to which we are dedicated.

Thank you,

Renee Leone McDonald
EcoCanteen, Inc.
Email: RMcDonald@ecocanteen.org
Website: www.EcoCanteen.com
Tel: 888-229-9543

Hi this is EcoCanteen. It is discouraging to see such a negative comment from a customer, but we are here to resolve the issues.

As noted on the website, and TV commercial, we advertise the product as $9.99 each plus p/h.

The bottom of www.EcoCanteen.com has 'Offer Detail' information that outlines the product costs, as well as the processing and handling costs associated with the Adult Bottles, Kids Bottles and Insulated Totes. So the customer should be fully aware of the total cost of their order when they click the 'Click Here' button to place their order. The costs are also clearly stated during our automated telephone ordering system prior to a customer providing us with their

A link to our Customer Service page is found at the bottom of www.EcoCanteen.com, and links them to www.EcoCanteenCustomerService.com. We urge every customer who has an issue to take advantage of this website. Here we have a LiveChat feature where customers can chat over an online interface with a customer service representative, read about our Frequently Asked Questions, send us their questions, concerns & information in an email submission form, or call our toll free customer service number.

We apologize if there is any confusion on our products or their pricing and we welcome any other customer needing help to reach us at www.EcoCanteenCustomerService.com and we will be glad work with them on their order. Orders are typically available for customer service to review and adjust one business day after order placement.

Hi this is EcoCanteen. It is discouraging to see such a negative comment from a customer, but we are here to resolve the issues.

As noted on the website, and TV commercial, we advertise the product as $9.99 each plus p/h.

The bottom of www.EcoCanteen.com has 'Offer Detail' information that outlines the product costs, as well as the processing and handling costs associated with the Adult Bottles, Kids Bottles and Insulated Totes. So the customer should be fully aware of the total cost of their order when they click the 'Click Here' button to place their order. The costs are also clearly stated during our automated telephone ordering system prior to a customer providing us with their

A link to our Customer Service page is found at the bottom of www.EcoCanteen.com, and links them to www.EcoCanteenCustomerService.com. We urge every customer who has an issue to take advantage of this website. Here we have a LiveChat feature where customers can chat over an online interface with a customer service representative, read about our Frequently Asked Questions, send us their questions, concerns & information in an email submission form, or call our toll free customer service number.

We apologize if there is any confusion on our products or their pricing and we welcome any other customer needing help to reach us at www.EcoCanteenCustomerService.com and we will be glad work with them on their order. Orders are typically available for customer service to review and adjust one business day after order placement.

Hi this is EcoCanteen. It is discouraging to see such a negative comment from a customer, but we are here to resolve the issues.

As noted on the website, and TV commercial, we advertise the product as $9.99 each plus p/h.

The bottom of www.EcoCanteen.com has 'Offer Detail' information that outlines the product costs, as well as the processing and handling costs associated with the Adult Bottles, Kids Bottles and Insulated Totes. So the customer should be fully aware of the total cost of their order when they click the 'Click Here' button to place their order. The costs are also clearly stated during our automated telephone ordering system prior to a customer providing us with their

A link to our Customer Service page is found at the bottom of www.EcoCanteen.com, and links them to www.EcoCanteenCustomerService.com. We urge every customer who has an issue to take advantage of this website. Here we have a LiveChat feature where customers can chat over an online interface with a customer service representative, read about our Frequently Asked Questions, send us their questions, concerns & information in an email submission form, or call our toll free customer service number.

We apologize if there is any confusion on our products or their pricing and we welcome any other customer needing help to reach us at www.EcoCanteenCustomerService.com and we will be glad work with them on their order. Orders are typically available for customer service to review and adjust one business day after order placement.