eglobalwireless Horrible Company, Unresponsive to email, phone calls Boca Raton, Florida

I ordered this product 12 days ago. When I go to the site, it states that it still hasn't shipped. When I checked my credit card, I have already been billed for it. I called the company for 2 hours collectively before I was able to speak with someone who was rude and unprofessional. They told me that the item should arrive by Wednesday. Today is Tuesday, 12 days later, and it still has not shipped according to the website. I received an email from someone who looks like they got through the third grade in elementary school statiing that due to the holidays, the shipping process takes longer. I agree that it takes longer once it is in transit. However, the item has not shipped. AGain, today I am on the phone for another 2 hours without response. The online chat is always OFFLINE. Do not order from these people. The customer service is non-existent and I don't believe I will ever receive the product. I am disputing the charge with my credit card company.