eSurranty Took device and payment for a repair then never returned device or contact Nationwide

I purchased a policy last July on my HTC unlocked device because it was cheaper and seemed to have better coverage than the Verizon insurance plans. BIG MISTAKE! I filed a claim for a damaged beyond repair device, paid the deductible (over $200 with tax) and sent my device in with their shipping label. I never got a tracking number or shipping confirmation, my "claim manager" never once responded to any emails, and after several weeks of them ghosting me and me going to great lengths to try to contact someone, my account magically disappeared from their database and my emails are coming back as undeliverable. This is the biggest scam I've ever seen! DO NOT USE ESURRANTY.