flighthub We lost $3135 because they misled us Cornwall, Ontario, Canada Internet

On March 19th 2014, I and my wife booked our flight to Europe with Flighthub (BOOKING REFERENCE NUMBER IS: 002-061-733 and 002-061-734). In April 2014 we found out that my wife is pregnant. The doctor recommended us to don't flight because some pregnancy complications. We canceled the flight tickets and even with the all medical papers from our doctors we didn't received a penny back from Flighthub or United Airlines because we didn't purchase trip insurance. At that time Flighthub told us that we have a credit of $3135 available until March 19th 2015. On Feb. 17th 2015 I called Flighthub to use our credit buying new tickets. I spoke with Shannon (supervisor) and she confirmed me we can fly after March 19th 2015 only if we spend the credit we have before this date. We started looking for our flight for Sept. 2015 but after 2 hours or so we decided to wait a little bit longer to decide which one is better for us. Shannon told me that I can call back anytime before March 19th 2015 to complete our new reservation. So I called them back on March 16th 2015 (3 days before our credit expires) and I talked to Reya (supervisor, not sure if I spelled her name correctly) when she told me that Shannon was wrong because we have to complete our trip before March 19th 2015 otherwise we are gonna loose it. This happened 3 days before expiration date when we were unable to use this credit. I repeat, we are talking about $3135 which we just lost it because Shannon came up with wrong informations and made that irreparable mistake. I left everything for last days because I knew, as I was told by Shannon, we can fly anytime after March 19th 2015. I had no chance to use this credit in the last 3 days left. Every time when I called Flighthub for cancellation or different reasons the agents were rude, unprofessional and have no knowledge about anything. Anything you ask them they don't know and they put you on a long hold to find even the simple answers. They have the worst costumer service I've ever seen in my life. I regret for the rest of my life because I did business with this Canadian company just because they were a little cheaper than Expedia or any other serious travel agencies. Be aware and smart and think twice before you book with this company. It's not possible to be treated like this.