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Report: #1407689

Complaint Review: Flighthub - Internet

  • Submitted:
  • Updated:
  • Reported By: Temitope — Antioch Tennessee USA
  • Author Confirmed What's this?
  • Why?
  • Flighthub Internet USA

Flighthub Flight hub cancelled a ticket bought 8 months in advance because I noticed a change in my itinerary . An extra 8 hours layover was added to my trip. Internet

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 I booked my trip 8months in advance. I booked on May 2 leaving Nashville to Lagos on Dec 2 returning on Dec 19. Flighthub sent a mail on Oct 16 saying the airline has changed my itinerary. I called to find out that the return leg of my trip had been changed. The layover time between Chicago and Nashville was changed from 3 hours to 8hours. Instead of arriving at BNA at 05:27pm, the new time was 22:47pm. After 3 days of multiple calls and drama, I got an email yesterday from Flighthub informing me to call customer service line. Imagine my surprise, when I was told that the airline has refunded my ticket . The airline is Lufthansa. I called the airline who responded that firstly-they never changed my itinerary and secondly - they never refunded my ticket. Flighthub does not have a customer service culture . I talked to 4 customer service agents and 2 supervisors. The supervisors are the WORST !! I was informed to take the matter of my refund money up with airline- Lufthansa that I never paid to. So, I am stuck with no ticket and no money. The ticket price has doubled and my refund is hanging in the air for a trip booked 8 months in advance. Flighthub management needs to determine what their company stands for. Is that how a responsible company treats its customers?

This report was posted on Ripoff Report on 10/21/2017 08:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/flighthub/internet/flighthub-flight-hub-cancelled-a-ticket-bought-8-months-in-advance-because-i-noticed-a-ch-1407689. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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