FlowerDeliveryExpress.com Valentine's Day Flowers MIA Even With Guaranteed Delivery Fee Paid Up Front Commerce Township Michigan

 Yesterday, February 13th, 2015 at 7:45AM, I ordered flowers for my daughter for Valentine's Day to be delivered to her workplace. I paid 19.99 extra for guaranteed 4 hour hand delivery. Her business place is in an easily accessible place in Austin, Tx. There is no excuse for non-delivery, no contact from the floral company, or a policy this company has of no refunds unless certain issues are present but then still retaining 30%. I call this fraudulent because this was a guaranteed delivery. They charge over 8.00 for just ordering plus the cost of flowers, then 19.99 extra for guaranteed 4hr, hand delivery. I don't need Valentine flowers days after Valentine's Day. I am furious because their entire site boasts of being top quality in customer service. I tried to call them all day yesterday and it as busy. Last night at 10:10pm I finally got through but couldn't get anyone to answer. Convenient. I have to wait so many days to file a complaint with my card company or close my card completely and have to wait weeks for an investigation. This is ridiculous that companies can pull this kind of scam then the customer has to pay any percentage to them if they do give a refund. Can anyone help me with this situation? It is time for people to put a stop to this kind of piracy. I have bought through several other floral companies on line and have never had an issue, for years. I should have just remained with what I knew was an honest company. I have had one not be able to deliver but they just didn't charge my card. I wouldn't be so angry if their policy wasn't stealing from the customer even if it is their mistake, or delay in deliveries.