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Ripoff Report | Frontier Airlines Review - Nationwide
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Report: #1346872

Complaint Review: Frontier Airlines - Nationwide

  • Submitted:
  • Updated:
  • Reported By: brenirish — Pennsauken New Jersey USA
  • Author Not Confirmed What's this?
  • Why?
  • Frontier Airlines Nationwide USA

Frontier Airlines Cancelled a flight Philadelphia,Pennsylvania Nationwide

*Consumer Comment: FYI

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I scheduled a round trip from Philadelpha, Pa to Denver, Co.  After I arrived at the airpot gate, I saw that the flight had been cancelled.  Talking to personnel behine the Fronteir desk offered another flight on Saturday, this was Tuesday,. even the flight attendents were unaware of the flight cancellation until they arrived at the gate.  I contacted Frontier several times.  They offered me a $100.00 voucher usable within 6 months only.  Subsequent emails did nothing to change this.  They cancelled the flight so I feel I should recive a full refund.  Not a partial voucher.

This report was posted on Ripoff Report on 12/31/2016 11:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/frontier-airlines/nationwide/frontier-airlines-cancelled-a-flight-philadelphiapennsylvania-nationwide-1346872. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

FYI

AUTHOR: Stacey - (USA)

POSTED: Saturday, December 31, 2016

What should I do if Frontier cancels my flight?

When it comes to flight cancelations, some situations are within our control and others are not.

Controllable Situations within Frontier's control (such as aircraft damage, mechanical issues, etc.):  If your flight is canceled due to controllable situations, we'll do our best to get you to your destination and place you on our next available Frontier flight at no additional charge. Alternatively, if your flight is canceled we'll provide you, upon request, a full refund of any unused portion of your ticket. To request a refund, please fill out our Online Refund Request Form.

Uncontrollable Situations out of Frontier's control (such as those caused by weather, Air Traffic Control, etc.): Given their nature, we do not offer compensation for uncontrollable events beyond the re-accommodation on the next Frontier flight. Alternatively, if your flight is canceled we'll provide you, upon request, a full refund of any unused portion of your ticket. To request a refund,fill out Online Refund Request Form.

In the event of severe weather such as a blizzard or hurricane, we will enact our Severe Weather Plan and issue travel advisories on FlyFrontier.com. The Severe Weather Plan allows for re-booking of flights without additional fees for a later date when the weather improves.

Please view our Travel Policies page for more information.

This is from their website - next time CALL before you fly! AND learn how to SPELL!

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