Frontier Airlines Dishonest Practices Using Internet Booking System Results in Higher Fare And Wasted Evening DENVER Colorado

We were ripped off by Frontier Airlines. On Tuesday September 1^st we used their web site to purchase round trip tickets for a trip in September. We navigated the web site and selected the flights then and we paid and got the confirmation number and all the details. That was when we found out that the return flight was in December when we had selected a September date. We immediately tried to fix it but their web site did not allow us any access to change anything. So we called their customer service. At first the agent told us we would forfeit all the fare. Then she told us we would lose the outbound fare. Finally she told us we could get a credit against a future flight. I told the agent we had to get our correct ticket for the same price.

When we went back to the web site they tried to charge us much more than they originally agreed to. I went back to customer service demanding that they charge us the same price for what we originally wanted. After talking to three different agents we eventually talked to the manager. It took us three and half hours to get to talk to the manager and she said no, she won’t do anything to help. Within one minute they stole our money and wasted our time.

Some investigation showed how this scam works. In September and December, the dates and days are the same. When looking for the return date, the 12^th is Saturday in both September and December. When booking travel on other airlines, the return calendar shown starts with the outbound flight, most trips being a few days or a week or two, not three months . This site not only puts up a December calendar but even if you spot it and select September it will revert to December if the page gets refreshed.

Can someone help us with what to do. This company looks in the beginning like a low fare airline but they charge for baggage, carryon, seat selection etc. etc. In the end it costs much more than other airlines.

Be careful when using the Frontier Airlines web site.