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Ripoff Report | Gamestop Review - Philadelphia, Pennsylvania
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Report: #385182

Complaint Review: Gamestop - Philadelphia Pennsylvania

  • Submitted:
  • Updated:
  • Reported By: Philadelphia Pennsylvania
  • Author Confirmed What's this?
  • Why?
  • Gamestop City Line Ave Philadelphia, Pennsylvania U.S.A.

Gamestop False Advistisement False, poor customer service, Spiderman, Return Philadelphia Pennsylvania

*Author of original report: Update

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I brought a game thinking it match the same video on the page. When I open it up, it was completing different. The video on the site shows a 3-d graphics but the game is 2-d and side scolling. This is false advistisement. I try to take it back to the store and they would not take the game back or let me get the another one for the other game system. They try to take it back as a trade in ($14.99 is the trade-in value). I paid $42.99 for the game. I'm very disappointed in the game and with Gamestop. I will never buy a game from this store ever agian.

E
Philadelphia, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 10/27/2008 08:57 AM and is a permanent record located here: https://www.ripoffreport.com/reports/gamestop/philadelphia-pennsylvania-19150/gamestop-false-advistisement-false-poor-customer-service-spiderman-return-philadelphia-385182. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Update

AUTHOR: E - (U.S.A.)

POSTED: Tuesday, November 04, 2008

Gamestop still will not let me exchange this game. The corporate office is telling that I should call the store manager. So I called the city line ave store in Philadelphia, PA. The store manager told me that he could not give me an exchange becuase he could not re-sell it as new. I told him that his corporate office told me to talk to him.

Here is a copy of the E-mail that the corporation customer (no) service desk sent me:

Dear Valued Customer,
Thank you for contacting GameStop.com.
For this situation we recommend contacting the store and speaking with the store manager, as this situation does not fall within our return policy. The decision on whether or not to take a game back outside of company policy must be made by the store manager or his/her district manager. If you have any other questions, please feel free to respond to this email.
Best regards,
Justin
Customer Service Agent

I would think that Gamestop would have better customer service towards their customer when it comes to purchasing product from their stores. This game was falsly advistise on their site and they do not care. I will not shop at any of their store agian.

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