Report: #1413677

Complaint Review: Gamestop - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Mon, November 27, 2017
Updated: Mon, November 27, 2017
Reported By: Seymour — New Jersey United States

Author Confirmed

Why?

Gamestop Internet United States

Phone:
Web: https://www.gamestop.com/ps4/consol...
Category: On-Line Business

Gamestop Checkout price changed when my CC was charged Internet

*Author of original report: Resolved!

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I searched for Cyber Monday deals on a new Sony PlayStation 4 console. I a link to GameStop with a $100 discount to $199.99 for the console. I followed that link whcih brought me to https://www.gamestop.com/ps4/consoles/playstation-4-1tb-system/147719

This page clearly shows this is an ONLINE deal only at a price of $199.99. I completed my purchase and left the house for an appointment. Wehn I ogt back several hours later I noticed my confirmation email showd a price of $299.00!

GameStop does not have an email for customer service so I spent over 54 minutes on hold waitign for customer service to answer the phone only to have the connection dropped. Calling back I got a busy signal.

Going back to that link now still shows the unit at $199.99 but now when checking out you get a pop up message stating "This product is no longer available for purchase." At least that's better than charging my CC a $100 more than shown!

Report Attachments:

This report was posted on Ripoff Report on 11/27/2017 12:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/gamestop/internet/gamestop-checkout-price-changed-when-my-cc-was-charged-internet-1413677. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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1Author

0Consumer

0Employee/Owner

#1 Author of original report

Resolved!

AUTHOR: Seymour - (United States)

SUBMITTED: Monday, November 27, 2017

POSTED: Monday, November 27, 2017

The only email I could find on their corproate site was for the Director of Public Relations. Not long after sending him the same information I posted here I received a phone call from someone in customer service who cancelled the order and replaced it at the originally advertised price.

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